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‎07-27-2014 11:28 AM

HP Recommended

Hello,

 

I have an HP Elitebook 8440p, like three months ago it started to shut down everytime I unplugged the AC power, and to not cherging the battery at all, then appered a message "battery 2 is not present". I recently changed the battery, it is bigger since I thought it would be better, but now it is out of charge and I am on the same problem, plugged to the AC power but it is stocked on 1% of charge, it says Battery 1 is plugged in, charging; baterry 2 not present; but do not charge the battery at all, if I unplugged the power my notebook shuts down.

I tried following some steps I found posted on some other users, but nothing works out.

Please help me.

 

Thank you.

1 REPLY 1

‎07-30-2014 03:22 PM - edited ‎07-30-2014 03:22 PM

HP Recommended

Hello diegoL90,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post on how your notebook computer is producing an error message: "Battery 2 not present," and I would be happy to guide you towards a resolution!

 

I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:   

 

http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274

 
I hope this helps!


Regards 🙂

MechPilot
I work on behalf of HP



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