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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 06:09 AM

HP Recommended
Product: HP Pavilion 13 x360 PC
Operating System: Microsoft Windows 10 (64-bit)

The battery light is blinking white. It says that the power source is plugged in, but the battery is not charging. I've run a battery test and it came back as passed/ok. Any help is greatly appreciated.

3 REPLIES 3

‎03-07-2017 06:22 AM

HP Recommended

As we have properly undertsood your issue you are facing issue in battery issues:

 

Please read this information if you can :

 

Common causes of the error plugged in not charging can be because of the following: Faulty charger. Some chargers supply power to charge the batteryseperately for the power to run the laptop.

 

Nitin singh guleria

 

 

‎03-07-2017 06:25 AM

HP Recommended

Thank you! So you suggest getting a new adapter/charger then?

‎03-07-2017 06:27 AM

HP Recommended

Yes if it can help you then you must go ahead.

 

Nitin singh guleria

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