Battery drain when shut-down (HP Spectre x360)

[wei12307]

I have experienced the same thing as you (person talking about losing down to 95% in a few minutes), I'm pretty sure this is just because our laptops say it's at 100% charge (even when it's at like 96) until a certain percentage, which can seem like it dropped like 5% in a few minutes. The reason I say this is because when I charge it to 100, (without leaving it off) it stays that way until like 94 (in the expected amount of time).

So for people testing battery draining, I would suggest charging to about 90 since you actually can't tell at 100%. What I want to know is if battery draining of 2-3% is intentional for this laptop(vs 1% overnight in other laptops)...I have heard that batteries in general drain faster in the cold, does anyone know if this true? (Since my room is usually freezing)

[EMM_ELL]

Hello all,

Posting to report another case from Canada.  I have two Spectre x360 in the household and BOTH are affected by the power drain issue.  One is i7-7500u, 8GB, 256SSD, model w020CA; the other is i5-7200u, 8GB, 256SSD model w010CA.  

Power drain is approx 1% per hour in the first 24 hrs.  Measured  0.5% per hr drain after 59 hours off.  This is definitely an issue.

I've applied the Sphinx fix to my i7 model and will report back.

MESSAGE for HP >>>   get an official fix out to customers ASAP.  I already have, and will continue to, dissuade people from purchasing this machine until this is OFFICIALLY resolved.

[Bottomsup1]

Any lawyers out there? Maybe a class action lawsuit is needed.

[Omar-E]

@Bottomsup1

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Jerry-x360]

I recently bought a HP Spectre X360, model #: 13-w023dx from Best Buy.  Out of the box, the laptop has been draining to ~93% from 100% overnight.  Yesterday I applied the Sphinx update, the battery would stay at 100% for ~10 hrs.  After leaving the computer off for ~24 hrs, it has now drained to 93%.  I've reapplied the Sphinx update.  

I'm also very disappointed with such poor quality control with HP.  My brother had an HP laptop many years ago and I swore off HP then given the poor quality control.  With the recent positive reviews, I decided to give HP another shot.  If HP cannot fix this issue quickly, I will return this laptop and will never buy another HP PC again.

I should have stayed with Apple.  

[Bottomsup1]

I looked at all the reviews on YouTube and online sources and they gave it such good reviews I also bought it. I will reach out to those sources and tell them about it.

[AndroidPurity]

It is really a shame that this major software bug exists in probably the best laptop HP has ever created. They had a big chance to hit a home run with this laptop. Even if they just would have pushed out a software fix for this quickly just 4-6 weeks after releasing it, then they still could have hit a home run.

But now that's it's gone on over 2 months since released makes it seem HP is not even trying to fix it. It's really dissapointing cause part of me wants to return this laptop and part of me wants to keep it because of how awesome the rest of it is. At this rate looks like I will be returning it before January 15th.

[OldSurfBum]

                                                                                                                                                                                                                                                                                   It is SO sad that I had to read through over 20 PAGES of this neverending, never RESOLVED problem! Sadly, this is my second HP laptop failure now and will be my last. I never loved ANY computer half as much as this particular laptop. And at age 68 with 5 computers besides this one in my home currently, as a gamer who games 18 hours per day to enjoy my retirement, it breaks my heart to lose this laptop. But I tried EVERY single item ever discussed here and never made any difference.... I let HP Chat take over this laptop yesterday to verify all I had tried and they have dispatched boxes to send it into the repair facility even though I explained I would NEVER again do that to get it back scratched on both screen AND body. AGAIN! Never...

  So I am cleaning my info and doing the restore. Wife is returning it back to Bestbuy this afternoon once the Chargers fininsh losing their last game ever here:-) It saddens me beyond words to have to now try a Del 13 inch laptop. May God help me and have mercy on my old soul....

[op1001]

That is probably the best idea ..

To bring this up to a class action lawyer.

Probably easier in the USA than in Canada.

Sometimes it is the only time that companies actually start giving a dam about something when they are being sued.

We all keep getting canned responses on these forums from HP staff, and that some dude from a tiered support will contact us to give us more canned responses and to keep trying gimmick.

The two laptops I have have gone beyond the return date, and I will be paying a small fee for a letter from a lawyer, as the laptop is not running as desired to accept a return.

either admit there is an issue and fix it

or extended returns on the product and fix it. simple.

[op1001]

How about escalating this issue to someone that can do something.

Not for individual members, but as all owners of this laptop are having the issue.

So maybe you as a staff member can actually do sometihng then reply with canned responses .