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01-03-2017 03:55 PM - edited 01-03-2017 03:56 PM
they will try a few things
eventually telling you the laptop is defective and to send it in for repair.
probably get it back in worse shape than you might of sent it,
and nothing will be fixed.
Unless they make a fix public to every user it isn't worth your time
Every one of these laptops has the same issue.
01-03-2017 04:13 PM
Has anyone updated all the drivers after the Sphinx fix? I've seemed to cure the battery drain problem with Sphinx and have avoided updates including the Bios. I really don't want to update a bunch of drivers and have the issue return. Thanks for any input.
01-03-2017 08:10 PM
I've had mine for a few months and some observations:
Form Factor: Superb, I love the usb "C" support. The size is exemplary.
Video: If you need graphics support for anything intensive, forget it. As an example. When I scroll down in file explorer it just smears if I move too fast. It recovers quickly, but still annoying. For general productivity apps it's fine. I would never try to edit a video here.
Battery: Sphinx update and firmware 11, I'm OK with the battery usage. It's still more than it should be be I'm rarely not using it for long periods between usage. I remember an old IBM laptop that had battery after 6 months of inactivity. Those were good old days.
HP Support: Bah! This battery usage issue is something that should never have occured. The product manager and chief product engineer should hold their heads in shame . The fact that a software fix has not been in general release tells me that there is more to the problem than firmware. My suspicion is that there is a hardware design flaw somewhere, and that can't be addressed by a straightforward software fix. If it was we would have had it already!
Summary: Do I regret the purchase? No, but HP dropped the ball here!!
01-03-2017 08:43 PM
Anyways I know I'm taking a big chance because there's a high probability that this battery bug will exist on it too. However with that I feel like I can settle with the issue better since I'm getting more features. Plus if it does have the battery bug too then once there is a manual "Sphinx" fix for it, or hopefully a official software update for it, then I will be more happy.
I will keep an eye on this thread and let you guys know January 16th if the 15 inch has the battery bug too.
01-03-2017 10:47 PM
How do we get this out to the masses and make it a high priority for hp? This is suppose to be their premium line, trying to be like Apple. For one you have to make a great product and follow that up with great support. Failed on both accounts.
01-03-2017 10:50 PM
I just sent a request to hp canada for the RMA NOR number.
They are accepting returns till the 20th.
what a great device, but a cheap acer we got at work from staples today while turned off is holding its battery life even after 6 hours vs the spectre.
HP will just put a bandaid on this and hope it shuts people up.
at least lenovo fixed the fan spinning issues after people complain.
now we know what company actually cares about their customers and who doesn't.
01-03-2017 10:56 PM
My Windows 10 battery report is showing that the battery is only losing 1% overnight (12-15 hours).
I have installed BIOS F.11,
SPHINX fix (had to do it four times, on the fourth time it ran correctly, see my earlier post about the command line differences when running the flash.exe file),
Installed the Windows 10 Anniversary Update (which worked first time contrary to some other people's reports, I just made sure I shut off all background processes, it took less than 25 minutes once the original download was finished (which took a while, like 5 hours),
Turned off Fast Start up which honestly on a computer which boots as quickly as this is pretty much not a problem.
Disabled USB Charging when off in the BIOS (I don't use this feature and nor would I want to - it doesn't suit my usage whatsoever as I have a desktop for that kind of thing and my peripherals are all bluetooth or wifi).