Battery not charging.

[Pheobelike]

Thank you Erico, I appreciate all the help you've been giving me.

Yes, the power led is lit, and I can boot windows and use the laptop with only the charger plugged in. 

Thanks, 

Pheobe

[erico · Accepted solution]

No worries. 

Do you have access to another power adapter?

Do you see an icon that shows the power adapter is plugged in when it is plugged in?

Follow the instructions on this HP web document. Look near the bottom of the document to find the section that is titled manually calibrate  the battery. Be aware that a manual calibration may not resolve the issue if the problem is actually due to the power control and switching circuitry on the system board of your notebook. 

If that is the root cause of the issue,  than you may not have an option other than contacting HP and  speaking to a service Engineer about the problem.  That may result in your having to send the notebook in for warranty service. When you speak to a Customer service Engineer be sure and refer to the troubleshooting we have done on the issue here in the forum.

Best regards,

erico

[Pheobelike]

Hi Erico,

Thanks for all your help. In the end I didn't have time to do the above as I had a few really busy work days. I didn't turn my computer on for this time, and when I to do as you suggested today, my battery suddenly started charging.

Maybe the couple of days rest did it some good.

Thanks,
Pheobe