Solved: Battery plugged in, not charging - HP Support Community

sbs1025 · ‎06-07-2012

This just happened the other night. The battery is plugged in, but not charging. I did the whole disconnect AC, shut down, take battery out, etc went to device manager, the whole 9 yards. When I do an HP battery test the battery comes out as good. I don't know what is wrong and why it's not working. I've had it for less than 2 months (HP Pavilion dm1-4142nr).

Sparkles1 · ‎09-08-2014

Good Morning dm1zalex,

I regret that you have determined it is the motherboard and will require repair. I suggest contacting HP support for assistance.

If you wish to test the adapter just to rule it out here is a ink to assist you. Using and Testing the AC Power Adapter.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .

Sparkles1

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Matt_Lo · ‎06-07-2012

what is the charge level of the battery? If it is close to 100%, this is normal so the battery doesn't become "overcharged"

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I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

sbs1025 · ‎06-07-2012

Last night and this morning it was at 22%, then because I kept messing around with it so much and tried to leave it unplugged it's at 19% right now.

I am currently deployed overseas so the power converters and what not are different, but I've always plugged it into a little surger protector directly into the wall and it was fine. I also have a convert I plug into the surge protector and it's been fine. This just happened out of the blue.

Not sure what else I can do, I'm going to try to find someone who has the same type charger as me and hopefully use theirs to see if it's just the charger.

Matt_Lo · ‎06-07-2012

Try updating your BIOS: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103917-1&cc=us&dlc=en&lc=en...

There was an update in April.

_________________________________________________________
I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

sbs1025 · ‎06-07-2012

I updated it, but it did not work!

sbs1025 · ‎06-08-2012

I also tried using a different charge and that didn't work. It seems to just stay on at 19%.

Matt_Lo · ‎06-08-2012

Did you run the battery test through HP Support Assistant? Some units have a built-in battery test that can be accessed by pressing F2 during startup (when the HP logo comes up).

_________________________________________________________
I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

sbs1025 · ‎06-08-2012

Yeah I did. Mine is F1 to do pull up the HP Support Assistant. It says status OK. Current state: UNKNOWN.

Matt_Lo · ‎06-08-2012

Try this,
Start the battery test, but as soon as the test begins, unplug the a/c adapter. When you get the error message that the computer needs to be plugged in to perform the test, plug it back in and wait a few seconds and the test will resume.

Hopefully theres still enough battery power left to keep the computer powered on for the few seconds without the a/c

_________________________________________________________
I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

sbs1025 · ‎06-08-2012

I tried and it was taking quite awhile, but it never came up as failed it just kept testing

Battery plugged in, not charging

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