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GHparker9
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Solved!

Beats Speaker no longer working on Envy

HP Recommended
HP ENVY TS 17 Notebook PC
Microsoft Windows 10 (64-bit)

I have a Envy TS 17 Notebook 17 model number: J0G7GAV. It always had nice sound and had the beats control panel, which I never really messed with, but I assume did something. One day after a windows update it got extremely quiet. I think it is just using some really weak internal speakers. Headphones and external speakers still work fine. I also noticed that my beats control panel is gone, and I believe my speaker info used to say something about Realtec audio, but now just says "HD audio device" and the driver says it's from Microsoft. I also found that under device properties there is an "event" listed from april (which is when this started) that says the device was "migrated" and then reads:

Device HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1968&REV_1003\4&23a86743&0&0001 was migrated.

Last Device Instance Id: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1968&REV_1003\4&23a86743&0&0001
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0x0
Present: true

 

No idea if this is meaningful, or what it might mean, just thought that since it was about the right time it might mean something. I tried to get help on another thread but it fizzled out. I tried the basic troubleshooting stuff, and I followed this link to get a new driver but it made no change. I'd really like some help as this doesn't seem like a hardware problem and it really sucks that my beautiful beats speakers now make less noise than my cheap smartphone.

 

Grant

 
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DavidPK
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Message 2 of 2
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HP Recommended

Hi,

 

The hardware id you've listed would indicate you have an IDT sound chip - try installing the IDT HD Audio software package on the following link ( this should also provide the Beats gui ).

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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