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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy 17-j029nr
Linux

Hello,

 

I've been running Ubuntu Linux on my HP Envy 17 for ~4 years.  This was never a dual boot; I installed over the windows installation immediately after receiving the laptop.  However, my hard drive was failing, so I replaced it.

 

Upon installing Ubuntu 16.10 via LiveUSB to the new HDD, I tried changing my BIOS settings to Legacy (from UEFI) mode in order for the OS to be detected and to boot (previous attempts led to the BIOS not detecting the installed OS).  I was able to succesfully boot into the OS once after making this change in the BIOS, but after shutting down, my second attempt to boot gave me a strange BIOS screen streaked with blue (indicating some display problem?) and a barely readable message stating that the OS could not be detected.

 

I shut down by holding down the power button.  Since then, when I press the power button, the machine powers for 1 second, flips off, then powers on again for 1 second.  It will do this until I remove the battery and power source.

 

Can this be fixed by flashing the BIOS?  It was never re-flashed with an updated  version, and some of the revision notes indicate this might help me.

6 REPLIES 6
HP Recommended

Try to enter the BIOS by pressing F10 at the PC pwoer up.

If the PC fails to do so and or the PC is not finihing POST at all, try to perform a BIOS recovery.

 

Press and hold Windows Key and the letter B

While holding these 2 keys, press the power button'

keep the Windows Key and the letter B held and wait for the PC to display a message with regards to BIOS recovery.

Follow the on-screen instructions.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
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HP Recommended

Hello @cklatt

 

Please follow the included document on how to restore BIOS to ealrier version.

 

HP Notebook PCs - Restoring the BIOS

http://support.hp.com/us-en/document/c02693833

 

 

Let us know if this resolves or still having the issue.

 

 

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HP Recommended

Thank you for the suggestions, redlofredlof.

 

The PC is not finishing POST, no chance for F10.

 

I tried holding both Windows Key + letter B while pressing the power button, but that just resulted in the same behavior (power on/off continuously).  I said it powered up for ~1 second, but it's likely more like 0.25/0.5 sec... very fast with approx. 1 full second in between 'pulses.'

HP Recommended

If the PC was able to stay ON, would have suggested you to try the HP 3 in 1 BIOS recovery tool.

Link: http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_...

 

Looks like you might need to take the PC in for service.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answerAccept as Solutionif it solves your problem.

HP Recommended

Hi @Futureperfect, thanks for the links, wish the PC would stay on long enough for this to work.

 

@redlofredlof, could this be a faulty power supply? The HP Parts store page for this model indicates two parts that might be related to this issue:
720250-001 POWER BUTTON BD W/CABLE 
720240-001 DC-IN POWER CONNECTOR DSC


link: https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=5243A39121024B28AC0B39438ADFD68D&SearchIn=S...

HP Recommended

You could try the power button, if it feels sticky when pressing.

You need to feel the click happen and the release too.

Also, If the Battery is fine then the PC should be able to pwoer up on the battery power.

If you have another PC to test the AC adapter, then you can try to test it before getting a new DC in socket.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answerAccept as Solutionif it solves your problem.

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