Solved: Bios freezing - HP Support Community

kizzcroshu · ‎01-12-2015

My hp laptop freezes when i try to turn it on. it freezes at the bios with the hp logo in the middle, and press escape at the bottom left. when the machine is truned on within the first 5-6 sec i can asses the escape botton, if i dont it freezes after that.

i have tried hdd and memory diagnosics but both passed, but i am not able to asses the bios settings. the other F bottons freezes

pls i need help to turn on the machine thanks.

kizzcroshu · ‎01-20-2015

thanks very much Erico

i really appreciate the help and support you gave me. my machine is working perfectly and i was able to change the bios password using hp protect tools management. thanks very much.

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erico · ‎01-12-2015

If you remove the hard disk and then boot up the machine does the BIOS freeze?

Are you able to access it with the F10 key?

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kizzcroshu · ‎01-12-2015

wen i remove the hardisk it still freezes, when i remove the memory and try to turn it on the screan lights up dark but nothing comes on.

thanks

erico · ‎01-12-2015

Removing the memory to test it is not helpful. The resulting black screen is what is to be expected.

Have you ever updated the BIOS?

Have you considered trying to recover the BIOS? see the following document for details. Try the restore option first.

http://support.hp.com/us-en/document/c02693833

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kizzcroshu · ‎01-12-2015

no i have not updated the bios before.

i will also consider the bios restore option and get back to you

thanks

kizzcroshu · ‎01-12-2015

i tried to recover the bios(after going through the steps) the screen is black the power button in on and the light on the caps lock is blinking and it has been so for the past one hour and i can hear the fan blowoing.

thanks.

kizzcroshu · ‎01-13-2015

Good morning i tried both the restor and update from a usb but both gives the same effect. screen goes black, power light stays on. caps lock led blinks and i can hear the fan blowing. it stays like that for hrs

erico · ‎01-13-2015

You haven't identified your notebook with its product name or product number. I have no idea as to its warranty status.

Is the warranty still in effect? (the free warranty is for one year)

Check your warranty status Here.

Help us to help you by posting the following information.

1. The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

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kizzcroshu · ‎01-13-2015

product name : hp probook 4540s

product: E3VOOUT#ABA

THANKS

erico · ‎01-13-2015

In or out of warranty?

Connect an external display to the notebook to see if a Windows login screen is visible.

Follow the troubleshooting on the following document.

http://h20565.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03518165&sp4ts.oid=5...

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Bios freezing

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