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05-03-2017 09:01 AM
Don’t know if this machine is a 32bit or 64bit but it is windows 10.
I’m working on this machine for someone, I went to plug in a Seagate external hard drive, needed to backup internal hard drive. it loaded a driver something and told me to restart, when I did I got the blue screen of Death and can NOT get the computer to boot properly . I do get at the bottom 2 options, "press Enter to try again" & "Press F8 for settings" When I go into settings there is 9 options one being "safe mode" option #4. I have triad this option with NO results.
As the BSOD comes up it has an error code of 0xc0000017, and says "INACCESSIBLE BOOT DEVICE" does this tell me that my hard drive just died????? I HOPE NOT !!
I CANT LOSE THIS HD (internal) reformatting is NOT an option at this point.
When this computer was bought it had windows 7 on it, then upgraded to windows 10.
Are there other ways to get into safe mode W/O damaging the information on the drive.
I only have 1 day with this machine and I need HELP ASAP. please if anyone can help me...
05-03-2017 09:59 AM
Yes i am trying to get back into windows 10. the normal sign in way. i Took off the external hard drive and rebooted.
All i get is the BSOD and the error code. it is important that i do not lose anything on the internal hard drive.
Nothing is attached to the laptop other then the power cord. (below are 3 pictures i would like to show you.)
this picture flashes up first for a quick second.
then i get this one, when i press F8
I get this list, i have triad all the safe mode options. NOTHING WORKS.
I have been working on this for a while now.. i really dont want to take out the hard drive and get my information off it that way . it is a last resort.. is there any other way to get into safe mode. Maybe do a system restore back to the last known configuration. I am not getting down what i need to with the computer this way. it is a m6-1045dx
Any help? THANKS SOOO MUCH!!
05-03-2017 01:01 PM
After Quick hard drive test.
I can get into the Diagnostic mode (F2) I did the Quick Hard drive test and it passed.
I am doing the extensive hard drive test, but so far it passed the first two (Smart check : passed & short DST: passed ) the Optimized DST : not available, its working on the Long DST its only 6% done. I know it will take a while.
Do you think the hard drive is bad?
Normally when I can't get into the computer thru the OS I would take out the hard drive and place it on a docking port then I would be able to get into the drive that way. But I have triad it with this laptop when all my other options failed and my other computer told me it could not recognized the disk.. I knew right then that was a bad sign. But I placed it back into the laptop hoping it would work and I still get the same issues, My time is running out and I hope I can fix this.. Sorry if this reposts..
05-03-2017 01:04 PM - edited 05-03-2017 01:05 PM
I would boot it from a Windows install disk or PBE disk and get a command prompt up and run a chkdsk C: /r on it. Sometimes boot sector files just get scrambled up a bit and a chkdsk with repair will put the files all back in order and it will work again.
The long test just searches for bad sectors...a disk that will pass the short test but not the long test ought to still work, even though it does need to be replaced you can make a viable image from it typically.
05-03-2017 02:08 PM
Yes as long as it is a Windows 10 Media Creation download from Microsoft all the same..boot from it and choose repair instead of install and it should give you an option to open a command prompt and should be able to run chkdsk C: /r
PBE is preboot environment...basically a technician toolkit disk that lets you run some diagnostic things without disturbing the contents of the hard drive. Every technician should have one or more of them. Hiren's bootdisk is a good example.
05-03-2017 04:34 PM
Yes it was made with the microsoft media creation tool. Also thank you for the PBE link i will check that out.
Ok so i placed the usb stick into the computer and turned on the computer and this is what i got (picture above). When i remove the media and click the YES (as i dont want a clean install) button it goes back to the same error. With the same error code. 0xc0000017
So does this mean its a softwear issue and the hard drive is not bad? Do i have to face the fact that everything is gone?
Thnk you so much for your help.