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‎09-17-2013 06:45 AM - edited ‎09-17-2013 06:52 AM

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While trying to connect a peripheral bluetooth device as a mobile phone or tablet,it become discovered by the laptop but the system(win 7 32 bit) says it needs troubleshooting.

On performing the troubleshoot,the system tries to update the driver an finally says:

 "Bluetooth Peripheral Device Driver not found"

What is the solution??

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2013 06:05 AM

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Please try this:

 

To work around this issue, follow these steps:

  1. Open the Microsoft Management Console (MMC) snap-in for Services. To do this in Windows Vista/W7, click Start, typeservices.msc in the Start Search box, and then click Services in the Programs list.
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    To open the Microsoft Management Console (MMC) snap-in for Services in Windows XP, click Start, click Run, typeservices.msc, and then click OK.
  2. Double-click the Bluetooth Support service.
  3. If the Bluetooth Support service is stopped, click Start.
  4. On the Startup type list, click Automatic.
  5. Click the Log On tab.
  6. Click Local System account.
  7. Click OK.
  8. If you prompted to restart the computer, click Yes.
Hope this helps.

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Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

7 REPLIES 7

‎09-17-2013 07:07 AM

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Hi

 

  1. Click the Start button, type device manager in the Search box, then click Device Manager.
  2. Expand Unknown Device, right click on Bluetooth Peripheral Device, then click Update driver software.
  3. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer.
  4. Select Bluetooth radio from the list. Under Company name choose Microsoft Corporation, then under Drivers, choose the latest version of Windows Mobile-Based Device Support.
  5. Click Next. If any warnings should appear, click Ignore, then when prompted, click Finish.
  6. Restart your computer.

 

If that still does not work Do the following Driver Updates

 

 

 

 

  • Also find out the wireless card on your notebook and update the drivers for that too.

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

‎09-18-2013 03:53 AM - edited ‎09-18-2013 04:16 AM

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Thank you for your reply, but the issue is still not fixed :indifferent: ..I also tried a program called program identifier and it discoverd the problem and recommended me a driver from hp official website :sp63811 and it added additional bluetooth drivers and that of peripheral device also failed

 

‎09-18-2013 06:05 AM

HP Recommended

Please try this:

 

To work around this issue, follow these steps:

  1. Open the Microsoft Management Console (MMC) snap-in for Services. To do this in Windows Vista/W7, click Start, typeservices.msc in the Start Search box, and then click Services in the Programs list.
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    To open the Microsoft Management Console (MMC) snap-in for Services in Windows XP, click Start, click Run, typeservices.msc, and then click OK.
  2. Double-click the Bluetooth Support service.
  3. If the Bluetooth Support service is stopped, click Start.
  4. On the Startup type list, click Automatic.
  5. Click the Log On tab.
  6. Click Local System account.
  7. Click OK.
  8. If you prompted to restart the computer, click Yes.
Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

‎09-22-2013 02:41 PM

HP Recommended

Thank you very much .. it worked best .. I typed services.msc in start menu search >>>>>>selected Bluetooth services>>>>>> selected automatic instead of manual >>>>>> turned adaptor on on both devices >> windows started to update drivers >>>>  and finally Peripheral device installed+some other drivers >> Really thank you and God bless you :womanvery-happy:

‎01-09-2014 02:24 PM

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I did exactly these procedures and they did not help. Although  W7 is now able to recognize the device(it could not prior to doing these procedures) labeling it correctly as  SY-BT Headphone,  still it cannot find and therefore cannot install driver to it.

 

My pc is Pavilion dv7-2173cl with W7 Pro 32-bit.

 

Please note that my old OS (Vista Home Premium 64-bit) had no problem installing driver to this device. Now that it's been upgraded to W7, it's been all problems. This is but only one of a few.

‎01-24-2014 08:44 AM

HP Recommended

Hello typo3,

 

I understand you are having issues with your Bluetooth Peripherals Devices not being found. I would like to offer my assistance in getting this resolved. If you could try the following steps to see if you Windows 7 will recognise your Bluetooth device:

 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

 

I hope this resolves your issue if not please re-post and I will look into additional steps to take. Thank you for posting this on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

‎02-11-2014 07:42 PM

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sors

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