Bluetooth not working probook 6560b

[rickmie60]

I’ve got an HP ProBook 6560b issue.  Product Number – XU052UT#ABA,  that’s having an issue with Bluetooth.  It appears theunit comes with Bluetooth,  I’ve ensured that the Bluetooth service is
running but I can’t seem to do anything with Bluetooth. 

[Paul_Tikkanen]

Hi:

I cannot find anywhere that bluetooth is listed as included in that product number.

http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/321957-321957-64295-3929941-3955552-5045605-5045609-50...

http://www.newegg.com/Product/Product.aspx?Item=N82E16834157825

In the device manager, is there a Bluetooth radio showing up?

Paul

[rickmie60]

On the datasheet bluetooth is listed:

HP Integrated Module with Bluetooth

® v2.1

[Paul_Tikkanen · Accepted solution]

That may be, but unless you see a Bluetooth device listed in alphabetical order in the device manager, it doesn't have bluetooth.

You can also check the BIOS where it has to be listed if it is present.

[basYouni]

i have a dv6, bluetooth was working perfectly when i 1st got it but after hp support assistant downloaded a few updates(a few wrnt succesful, dont know why but they just have a red cross next to them in the action history page). could this be the problem? the bluetooth icon is no longer in the task bar neither is it listed in the device manager(it used to be when i got it).  could this be the problem? i really dont know how to restart all the updates again and i'm positive bluetooth worked cause i used it with my wirless headset on skype.. 

[Paul_Tikkanen]

Hi:

The only advice I can offer is to reinstall the bluetooth driver and see if that helps.

You would install the driver for the model wireless card that you have.

[basYouni]

i cant find it anywhere! could you please send me a link maybe or something? 😄  i have pavilion dv6-6c61se and thx for the reply! 

[Paul_Tikkanen]

Hi:

What model wireless adapter do you have in your notebook?

That would be the adapter that I need to find the bluetooth software/driver for.

[basYouni]

i don't think i know.. where do i check? 

[Paul_Tikkanen]

Go into the device manager and click on the network adapters section.

You will find the wired and wireless network adapters listed there.