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03-19-2016 11:40 PM - last edited on 01-31-2019 08:46 AM by WendyS
My computer is not starting up.
If I use f2 & f11 to startup it says there are errors on my my hard drive. It says "can't find hard drive, boot device Not Found. Please install an operating system on your hard disk."
And when it comes on it loads up and just loads in blue or black screen.
I did do something with a hard drive that was plugged into my laptop at the time, like a back up or recovery. I think that may have had something to do with it also?
OK so update. I was able to get it to start up right but when it did it was very slow and the message in the picture kept popping up. Then it would go back, the screen closed whatever I had open and the screen would come back on normalyl with all the apps closed, but now it just loads the blue screen again and won't go past that
03-19-2016 11:50 PM - last edited on 01-17-2019 03:58 AM by WendyS
If you have used f2 & f11 in startup and did hard drive test and it returned a failure ID saying errors on hard drive, then it means your hard drive is failing/has failed. You must replace it with a new one of similar form factor.
You ought to have Recovery media (DVD/USB) that you must have already created before with you, to factory reset to be HDD after replacement into the HDD bay.
Else you may have to buy a Recovery USB specific for your model from HP to factory reset.
To salvage the data (if any) from failed drive, you can take it out, connect it to another laptop using SATA to USB adapter. Use Windows Explorer and copy it.
03-19-2016 11:57 PM - last edited on 01-17-2019 03:59 AM by WendyS
Please follow the steps in this HP web document once including doing a hard reset, reseating the hard drive & see if error is resolved:
Page 47-49 in this manual shows replacement procedure. It's easy to do.
03-20-2016 02:23 AM - last edited on 01-17-2019 03:59 AM by WendyS
Glad it is resolving now. But I suspect it might be an issue with the hard drive itself.
Back up all your personal datas in to an external drive before it's too late, so that in the event of any fault events in the future you can just replace HDD and factory reset.
06-13-2017 01:06 AM
There is no need to insert recovery media. Just follows my suggestion
First in the start menu press f10 for BIOS setup. Then navigate to system configuration tab. Then to boot option and press enter. Then you see the (legacy support <enabled>)
Just disabled it. Then you can see
(secure boot <disabled>). Just enabled it. Then press f10 and yes. Then your laptop will start up. If not remove the battery and plug after some time. And try to open the laptop. Do not worry. Keep patience and your laptop will bd start up without any data loss.
10-12-2017 04:19 AM
Hello, my not no longer want to access the Wifi, so I will call appears written on the screen that website and written this:
The system has detected that the wirelles module is not working.
Can someone help me?
netsh wlan show interfaces netsh wlan show drivers