• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 05:29 PM

HP Recommended
Product: HP Notebook 2000
Operating System: Microsoft Windows 7 (32-bit)

A friend has given me her laptop to to repair an issue. Initially it was only a 90B fan not working, which I repaired by removing fluff in her fan. Laptop now shows a collection of HDD errors - I/O error, and NTOSKRNL.EXE kernel corruption (0XC00000E9) on the blue screen and drive 303 in BIOS diskcheck. When the system attempts repair the screen goes blocky/glitchy. She has lost her windows disk in a house move and Microsoft won't let me download a new one to attempt reinstall suggesting I contact HP for it instead, but HP's website won't let me do that either as the product is out of warrantee and just bounces me all over the place.

Any help appreciated!

Thanks

Soph.

5 REPLIES 5

‎01-30-2017 05:36 PM

HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

The product number can be found on the same sticker as the serial number.

Was this reply helpful? Yes No

‎01-31-2017 08:50 PM - edited ‎01-31-2017 08:52 PM

HP Recommended

Thanks for your reply.

 

Model ; 2000-428DX

 

Cheers

Soph.

Was this reply helpful? Yes No

‎01-31-2017 09:11 PM

HP Recommended

You're very welcome.

 

You can order recovery media for that model PC from the link below.

 

http://support.hp.com/us-en/mediaorder/HP-2000-400-Notebook-PC-series/5186823/model/5249643/software...

Was this reply helpful? Yes No

‎01-31-2017 09:19 PM - edited ‎01-31-2017 09:53 PM

HP Recommended

I've tried that already, it's usa based and won't allow me to do it, and I can't download either off HPs site.

Kind regards

Soph.

Was this reply helpful? Yes No

‎01-31-2017 09:24 PM

HP Recommended

Gotcha.

 

If you want to make your own installation media, this place claims to have genuine unadulterated ISO files for download.

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

 

Click on the link labeled Windows ISO Downloader.exe

 

Then you can use this tool to transfer the file to a 4 GB flash drive or DVD.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

 

Since this seems to be a USA model, select the W7 Home Premium 64 bit COEM ISO file which should work with the product key on the notebook's case.

 

If it was not a model sold in the USA, there would not have been an option to order recovery disks.

 

N is for European Union countries, and K is for the Korean market.

 

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.