01-30-2017 05:29 PM
A friend has given me her laptop to to repair an issue. Initially it was only a 90B fan not working, which I repaired by removing fluff in her fan. Laptop now shows a collection of HDD errors - I/O error, and NTOSKRNL.EXE kernel corruption (0XC00000E9) on the blue screen and drive 303 in BIOS diskcheck. When the system attempts repair the screen goes blocky/glitchy. She has lost her windows disk in a house move and Microsoft won't let me download a new one to attempt reinstall suggesting I contact HP for it instead, but HP's website won't let me do that either as the product is out of warrantee and just bounces me all over the place.
Any help appreciated!
01-31-2017 09:11 PM
You're very welcome.
You can order recovery media for that model PC from the link below.
01-31-2017 09:24 PM
If you want to make your own installation media, this place claims to have genuine unadulterated ISO files for download.
Click on the link labeled Windows ISO Downloader.exe
Then you can use this tool to transfer the file to a 4 GB flash drive or DVD.
Since this seems to be a USA model, select the W7 Home Premium 64 bit COEM ISO file which should work with the product key on the notebook's case.
If it was not a model sold in the USA, there would not have been an option to order recovery disks.
N is for European Union countries, and K is for the Korean market.