Broken hinge on Spectre XT laptop

[Aerocomm]

Hi,

It is unbelievable to find hundred of users having exactly the same problem. I recently have left hinge broken on Spectre XT. Please advise if this issue is well known and supported by your customer support in Thailand. I am going to call them on Monday. My Spectre is out of warranty and I am curious to know how would HP react to such flawed design.

Well, I was thinking to buy new Spectre as I thought it was only mine broken. I am scared now as this could happen to the new one too although it seems the new ones have different hinge design.

Thanks,

Pairoj 

[kevin-t]

@Aerocomm

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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