Tried all tips I could get to speed up my pc and nothing is working. I want to reset to factory ASAP. I think I got the laptop with Win 7 on it, but I have 8 on it now. It is 3 years old. Reset and recovery does not work. It tells me "it can't process it and no changes were made." I need a restore disk ASAP. I can pay for it, but I really think it would be a nice gesture by hp to send me one complimentary. I already backed up all my files to an external hard drive, so I am ready to wipe it out. Please help.