Can't open save mode in w10

[zpxykm]

     Hello friends:

     Another awful thing happened to me.

     I need to boot into save-mode to repair my "system-restore"

     Both ways I used: "power > shft + Restart"  and "msonfig > boot" wayds. All failed.

     After several normal steps, Finally as the save mode appears, a white window also

prompt, it says:

                         This app can't open.

                                  Tips can't be opened using the built-in Administrated account.  

                                  Sign in with a different account and try again.

      ( This machine is new, only I have an account.)

     Please help me with the problem!

[WAWood]

@zpxykm

It's not "save" mode; instead, it's "safe" mode -- and you enter it using these instructions:  http://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html

What is it that you are trying to do that requires Safe mode?

[zpxykm]

      Hello WAWood: Nice see your reply again.

       Sorry I mis-spell the safe to save.

        My original question is my new laptop can not do "System-restore" That post is:

             https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/System-Restore-Failed-for-new-L... 

and your fellow worker IT _WinSec teold me to read:

           https://social.technet.microsoft.com/Forums/windows/en-US/93a0d2a2-d9f1-4b57-97b9-0ca30de656aa/syste... 

      In this article, it is necessary to boot the pc into Safe Mode and I met problem again for the booting into safe-mode. and so I did this post.

      After reading the article you introduced, I tried again and maintain the same result: failure. I tried two method that are the first 2-method introduced by that article.

       To boot in safe-mode, one must be an administer. I just bought this pc last week. When I booted in, I did not remember when or where  I need to write that  I am the administer. Doesn't the w10 need to do that?

        Please tell me any cause made me outside the safe-mode.

        Thank you !                             ---- Zhao 

[WAWood]

@zpxykm

Since Win7, when you create an account in Windows, instead of being "The Administrator", you are a general user with some Admin rights.  This is so that you are not running routinely as "The Administrator", and thus, run a much lower risk of malware infections, especially from rootkits.

You CAN unhide the default Administrator account -- but you should not have to do that.  Anything you want do do while running in Safe mode should be doable by default, or at worst, Windows will prompt for your password -- and then grant you temporary Admin rights.