Cannot detect webcam HP Probook 6550b

[Ayushman]

Hello All,

I have a HP Laptop, namely HP Probook 6550b.  It's webcam is not getting detected.

I tried to install the driver sp52437 from hp.com, but it says not compatible for the device.

Then tried with sp47793, but received an error saying that "ALSMON has stopped working".

Can you please arrange the correct drivers or provide a solution for this?

[Dunidar]

Hello Ayushman

I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.

Which Windows operating system am I running?

http://windows.microsoft.com/en-CA/windows/which-operating-system

Is the Windows Version on My Computer 32-bit or 64-bit?

http://support.hp.com/us-en/document/c02033168

I would like to thank you for posting on the HP Forums. Have a great weekend!

[jozie11]

Hi,

I have a HP computer that can't detect the web cam it keeps asking for me to connect the web cam. It has a built in web cam that doesn't work.

Operating under Windows 7

64-bit operating system

Please help me get it to work?

[Ayushman]

Hi Dunidar,

Thank you for your response.

The Computer has Windows 7 OS and is a 64-bit operating system.

I am working for HP too, so I always check for drivers and required softwares in hp.com, but the ones I had downloaded and tried to install gave error messages while installing, saying that they were not compatible.

Hope to hear from you soon.

[Dunidar]

Hello Ayushman

So the sp52437 should be the correct driver for your machine running Windows 7 64-bit. All I can think of is that there has been something installed and update or software that has changed your computer enough that the new driver does not recognize the device properly. The sp47793 driver is not for your computer at all so it is not a surprise that it did not work.

What I would recommend that you try is installing the original driver that came with your computer. I am providing you with an HP Support document titled Using Recovery Manager to Restore Software and Drivers (Windows 7) that will provide you with instructions on how to recover your original drivers.

I hope this resolves your issue and gets your webcam back up and running correctly for you. Thank you for posting your issue on the HP Forums. Have a great day! 

[michaellukers]

I have read a few of the responses on here from HP employees about  this webcam issue. I have also downloaded the software and hardware from www.hp.com for what I beleived was correct for my laptops webcam with no success. I tried to pull up RECOVERY MANAGER and my computer does not have that option. Please help me find a solution to reinstalling my webcam and microphones.

After all downloads, my device manager [imaging] says the webcam is a USB2.0. That is not pulling up on Skype because it cannot be detected. Is that the proper one and / or did I not finish doing something for it to work? Really need help a.s.a.p.

Thank you

My system:

HP ProBook 6550b

Windows 7 Professional

32-bit operating system

product code: WZ241UT#ABA

serial: [edited Serial Number by Moderator]

[ITALE]

Hi i'm sorry can u help me?

I have a little the same problem in my Probook 6550b webcam..... at the beginning the webcam used to work, but a day it didn't work anymore. I tried unistalling drivers and than I istalled them again.... but it doesn't work. I know it is a drives problem, because the hardware works. When i try to run a program wich used webcam (skype for example), the light next the webcam get turned on, but the screen which should show my immage, is completely black. I use win 7 professional 64 bit.... and i got sp47460 as driver. please help me!!

[george-p]

Hi @michaellukers ,

Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number . From our Rules of Participation:

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Thank you
George

[deejaykenta]

hi, I'm trying to do five hours a webcam or her back to work as he worked and everything I read here and I do not feel any better ... at karju I tried this and works 100% in the "Run" enter "hdwwiz" - ok - then the next-next- serch on the list to find your camera, which was again next next finsh and then reset the comp and works 100% for me for sure ... I hope this helps (my english is bad). .. for me, everything else was just no help what I have I managed to do that

[deejaykenta]

hi,
the same happened to me, read and try this my way (answer whether any of the aid) ... I'm trying to do five hours a webcam or her back to work as he worked and everything I read here and I do nothing helped ... to karju I tried this and works 100% in the "Run" enter "hdwwiz" - ok - then the next-next- serch on the list to find your camera, which was again next next finsh and then reset the comp and works 100% safe with me ... I hope this helps (my english is bad) ... for me, everything else was just no help what I have I managed to do that