Recently, I have confronted a "fatal error C0000034 applying update operations 19 of 13069 (_0000_)" error message when I tried to reboot it. An IT specialist assists me to rebuild the PC and install with windows 10.
However, the only problem with windows 10 so far is the problem of turning off the computer. When I shut down the computer, it did not completely turn off with all lights on, and the fan was also on while the screen is black (but not down). The only thing I can do is keep pressing the physical power bottom to completely get power off.
I also turn to google and try some of the solutions from “Power option” and uncheck the “fast startup”. However, the PC could not be shut down after long time work for hours (but could be turned off shortly I start up it). Many say because of the PC does not have a high configuration to run on windows 10…
The configurations is as follows:
Machine generated alternative text: Hide customized details 4th generation Intel(R) Core(TM) i5-4210U Dual C Processor + Intel(R) HD Graphics 4400 3C14 cycle AV 1 TB 5400 rpm Hybrid Hard Drive BGS DDR3L System Memory (1 Dimm) SuperMulti DVD burner a-cell 41 WHr Lithium-ion Battery 802.11b/g/n WLAN Windows 8.1 64 Standard Keyboard with Fingerprint Reader No Additional Ottice Sottware Security Sottware Trial HP TrueVision HD Webcam with Dual Digital Microphone 14.0-inch diagonal HD BrightView WLED-backlit Display (1366x768) HP ENW - 14t Laptop
What should I do with this seemingly unimportant but still headache problem?
Good Day. A warm welcome to the HP community. I reviewed the post about the computer not shutting down after a windows 10 update until the power button is held down for some time. I will be delighted to assist you here.
Superb description and terrific observations made before posting. Kudos to you for that. 🙂
Did it ever shut down correctly after installing windows 10?
Have you run hardware diagnostics on the computer to eliminate hardware failures?
Please perform all these steps from the very first link one at a time patiently and check if the issue gets resolved. If it does ignore the rest of the steps in the other links. If it does not continue with the other links till it gets resolved. If there is no hardware issue with the computer, the commands in these links should do the trick for you.
Note: - Please do not click on any add, image, link or download on the third party link. It is meant only for viewing purposes and following instructions.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.