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zhj0735
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Cannot shut down properly under windows 10

HP Recommended
J6G10AV_1
Microsoft Windows 10 (64-bit)

Recently, I have confronted a "fatal error C0000034 applying update operations 19 of 13069 (_0000_)" error message when I tried to reboot it. An IT specialist assists me to rebuild the PC and install with windows 10.

 

However, the only problem with windows 10 so far is the problem of turning off the computer. When I shut down the computer, it did not completely turn off with all lights on, and the fan was also on while the screen is black (but not down). The only thing I can do is keep pressing the physical power bottom to completely get power off.

 

I also turn to google and try some of the solutions from “Power option” and uncheck the “fast startup”. However, the PC could not be shut down after long time work for hours (but could be turned off shortly I start up it). Many say because of the PC does not have a high configuration to run on windows 10…

 

The configurations is as follows:

Machine generated alternative text:
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4th generation Intel(R) Core(TM) i5-4210U Dual C
Processor + Intel(R) HD Graphics 4400
3C14 cycle AV
1 TB 5400 rpm Hybrid Hard Drive
BGS DDR3L System Memory (1 Dimm)
SuperMulti DVD burner
a-cell 41 WHr Lithium-ion Battery
802.11b/g/n WLAN
Windows 8.1 64
Standard Keyboard with Fingerprint Reader
No Additional Ottice Sottware
Security Sottware Trial
HP TrueVision HD Webcam with Dual Digital
Microphone
14.0-inch diagonal HD BrightView WLED-backlit
Display (1366x768)
HP ENW - 14t Laptop

What should I do with this seemingly unimportant but still headache problem?

 

Thanks a lot! 

1 REPLY 1
DavidSMP
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Message 2 of 2
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HP Recommended

Hi @zhj0735,

 

Good Day.  A warm welcome to the HP community. I reviewed the post about the computer not shutting down after a windows 10 update until the power button is held down for some time. I will be delighted to assist you here.

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

  • Did it ever shut down correctly after installing windows 10?
  • Have you run hardware diagnostics on the computer to eliminate hardware failures?

 

For a start please run complete hardware diagnostics (extensive tests) that takes to hours to run. Also, run the component tests. Please follow the options

  • Testing using HP PC Hardware Diagnostics (UEFI)
  • Running the UEFI Component Tests

If any part fails, please make a note of the failure code for the failed component that gets displayed.

If all diagnostics pass

  • Then please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers Select the country and follow the on-screen instructions.
  • Then check if it shuts down properly.
  • Update windows to its latest version and check if the issue gets resolved.

Then check again. If it continues try these steps.

  • Then check if the issue gets resolved. Also update the bios, chipset and graphics drivers from this link http://hp.com/drivers and follow the on-screen instructions.
  • Then check if the issue gets resolved, if this does not work please try these commands out one at a time to see if the issue gets resolved.
  • Open an elevated command prompt window by performing this step.
  • Open the Win+X menu, and click/tap on Command Prompt (Admin). Or right click on start button and click on Command Prompt (Admin) to open the command prompt window.
  • Then try these commands out. They need to be typed in this window.
  • shutdown /p /f 

 

  • Forces running apps to close, and turns off the local computer with no time-out or warning.
  • shutdown /s 
  • Performs a full shutdown of the computer.
  • shutdown /s /f /t 0 
  • Immediately force running apps to close, and then performs a full shutdown of the computer. 
  • Also, check this third party link for different ways to shut down.
  • Please perform all these steps from the very first link one at a time patiently and check if the issue gets resolved. If it does ignore the rest of the steps in the other links. If it does not continue with the other links till it gets resolved. If there is no hardware issue with the computer, the commands in these links should do the trick for you.

Note: - Please do not click on any add, image, link or download on the third party link. It is meant only for viewing purposes and following instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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