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- HP Community
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- Notebooks Archive
- Re: Caps Lock / Num Lock LEDs are blinking continuously.

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12-14-2013 02:01 PM
Hi,
Please try a hard reset and see if it works.
1. Power off your laptop
2. Remove the a/c adapter, battery and everything that is attached to your laptop.
3. Hold the 'POWER 'button down on your laptop for about 10 seconds.
4. Plug in the a/c power supply (without battery) and power on.
Regards.
***
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12-14-2013 02:11 PM
I stepped as the numbered procedure, which you said to me.
And the 2 LEDs blinked 3 times, and the laptop computer was turned off and then turned on, and the 2 LEDs blinked continuously.
I found the answer of the Error Conditions on the last eBay email, which I sent to you.
It says "LEDs blink 3 times(Caps Lock/Num Lock LED)--Memory(Component Tested)--Module error not functional(Error Condition)".
Do I need to replace the old Laptop RAM Memory Stick to the new one?
12-14-2013
02:24 PM
- last edited on
04-20-2016
10:55 AM
by
OscarFuentes
Hi,
Please check the following document:
http://support.hp.com/us-en/document/c01443366
Regards.
***
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12-14-2013 11:00 PM
Reseat the memory to see if any difference. If no change-try with one stick of memory, then the other to determine which one is bad, or if both need replacing.
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12-14-2013 11:20 PM
What should I do?
12-15-2013 12:42 AM - edited 12-15-2013 12:43 AM
Try the memory one stick at a time in different slots to see if maybe one slot is bad.
Are you absolutely sure the new memory is compatible?
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