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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2013 02:05 AM

HP Recommended

My Compaq 615 laptop screen doesn't come on, instead it blinks capslock 5 times. What shlould I do?

 

It has an AMD Athlon X2 processor, with Radeon 3200 graphics.

 

I didn't install any new software or hardware recently. All I did was work with the system at night, shut it down, and when I turned it on the following morning, the screen refused to come up, but the caps lock blinks 5 times.

3 REPLIES 3

‎01-11-2013 11:24 AM - last edited on ‎02-22-2017 12:34 PM by HP Administrator

HP Recommended

Sorry to hear that. Please refer to the Blank Screen LED Error Codes document from HP Support. It sounds like a "General system board failure." The explanation says to contact HP for assistance. The motherboard might need to be replaced, and you will probably require the assistance of a technician to fix the problem. 

I am an HP employee.
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‎06-20-2016 06:53 AM

HP Recommended

Is it possible that the video chip only needs to be reballed?

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‎06-20-2016 06:56 AM

HP Recommended

Is it possible that the video driver chip only needs to be re-soldered?

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