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Certain Keys On Chromebook Keyboard Not Working

14-x000na
Chrome OS

I have two chromebooks here with certain keys not working. One of the chromebooks is a 14-x000na, and the other is 14-x006na. On the 14-x000na, the 6yhn7, u, j and m keys are not working, and on the 14-x006na the 8, i, k and , keys aren't working. I have reset to factory settings, but this didn't do anything. Any help would be appreciated, as warranty has ran out so HP won't help me. Thanks.

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Certain Keys On Chromebook Keyboard Not Working

Hello @YJC94,

 

Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community!

 

I came across your post about the keyboard issue, and wanted to help!  I understand that you already tried putting the notebook back to its factory settings, and still having trouble.  

 

Try reviewing the following resource: Use your Chromebook keyboard

 

If you are still having trouble then you may consider contacting HP Phone Support for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great weekend!

SDF15
I work on behalf of HP

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Certain Keys On Chromebook Keyboard Not Working

I have reviewed the resource, and nothing on there worked. Is there anything else I could try? I have ran out of warranty so HP won't provide me with phone support.

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Certain Keys On Chromebook Keyboard Not Working

Hello @YJC94,

 

Thank you for the quick reply!

 

Since the issue seems to be hardware related, you could try taking the notebook to a repair shop.  Other than that, you would need to contact HP to see what kind of out of warranty replacement options you have.

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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