Certain keys on chromebook not working

[CElder]

Same deal!  Bought a chromebook for my daughter several months ago - now 8 keys are not working.

Not worth the 530 $ we paid for the chromebook - very disappointed.

Will stick with apple products - customer support is way better and their products don't break down like HP and other products seem to.

[smoochiebb]

ope... ie dot work eiter... powerwas did otig

Spoiler

[dew4]

My current solution which is a bit lame was to buy a $14 keyboard and attach with USB.  It certainly takes away the convenience of a laptop that I was really loving - but I'm not in a position financially to make another laptop purchase at the moment.

(I also have a google file that I entered all the keys that stick with the working keyboard and then when I don't have my keyboard with me, I simply cut and paste from that file to whatever I'm working on.  Its not a great solution either, but its worked in a pinch when I'm not writing too much.

HP really should fix this!!

[kimmygirrl18]

My i,k,< and sometimes 8 weren't working. At first I thought it was just careless typing until it became such a hassle. The problem became so bad I couldn't log into my computer as my name is Kim and I couldn't use those letters. I had to go on the net with my phone to change my password to get into my computer. Then tried the OneTab download and my problem disappeared. Not sure why this made a difference on mine and not others, but happy it worked. I hope this helps the rest of you. I rarely use my computer for much, so the keys not working was really frustrating.

[Autumn11]

ver discoragig ad write tis to verif tat tis is a p proble brogt  p a little over a ear ago  all probles oters are talkig abot ere are appeig to e.  coldtl ave raved ore abot croe books bt I ig hp is te proble please elp clearl te wo't

now I am trying another fix I am using the handicap keyboard and voice recognition to post this what is the one tab all of the other solutions have not worked except using and axillary keyboard I wish I could talk to Google instead of HP but I am hoping there is a fix besides sending in my HP computer got to say talking on the microphone is working pretty well but still not the solution I want

[b1clemen]

I've had the same problem but over 1 year old. They have been no help and wanted me to pay to have it fixed. Not happy at all with HP.

[NicoleNEO]

This question is for one of the HP reps.  I am having the same issue with keys not working.  I received a box from FedEx to return my Chromebook.  When I spoke to a representative, I was told to not include my AC adaptor.  When I received the instructions to return the Chromebook, however, it says to include the AC adaptor.  I tried calling back technical support twice; the first time, I couldn't get through to anyone and the second time, I was transferred multiple times to people who didn't know the answer and eventually gave up.  Can you please advise whether I should include it or not?

[Lennoxlampkin]

The HP chromebook membrane keyboard is of poor quality which results in cpecific areas of the keybard not functioning.  The workaround is to use an USB external keyboard but I may also disassemble the CB and check myself.  I hae had problems too with the audio that quickly failed and forced me to use bluetooth but generally I am apalled by the quality of these chromebooks.. I have two HP chromebooks and they seem both to lack basic quality.

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@TERIRA wrote:

I have had the HP chromebook for about 3 months and the numbers 6,7 letters m,n,u and sometimes random others do not work.  I cannot even log-in since my password contains one of the letters.  So frustrating and I do not think I am the only one.

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[Lennoxlampkin]

The HP chromebook membrane keyboard is of poor quality which results in specific areas of the keybard not functioning.  The workaround is to use an USB external keyboard but I may also disassemble the KB and check myself.  I have had problems too with the audio that quickly failed and forced me to use bluetooth but generally I am apalled by the quality of these chromebooks.. I have two HP chromebooks and they seem both to lack basic quality.

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@TERIRA wrote:

I have had the HP chromebook for about 3 months and the numbers 6,7 letters m,n,u and sometimes random others do not work.  I cannot even log-in since my password contains one of the letters.  So frustrating and I do not think I am the only one.

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