Charging Pin Bent

[beebeeN]

So I have seen one or two questions summarising my current dilemma. The charging pin on my laptop is bent, i did not notice that there was a problem until the charger wouldn't get into the charging port. I am deeply distraught by this whole experience with this particular HP product  because i have only had it for two months and had to do a lot of saving to buy it. Mind you I have previously owned a very affordable HP Compaq Presario for 8 years and had to do away with it as it was operating on Vista.  So with all my receipts in hand I went back to place of purchase thinking that this would be covered by my warranty as really i did not do anything wrong to cause the pin to bend. But alas when I got there i got zero sympathy from the tech saleperson who insinuated that I had somehow physically abused my laptop :womansurprised: and also let me know that I had caused further damage to the charging port as i kept trying to push the bent pin in (it never rains but it pours). I am a very careful person and my laptop and charger are always stored in a safe place  away from my curious toddler. So my only assessment is that this has more to do with the pin bending due to everyday use rather than physical abuse :womansad:(customer service person). I strongly believe that this particular pin has a narrow diameter and lack of support in the connector causes it to bend easily (not really a technician so this is just a theory). The  L shaped jackdoes'nt make matters any easier as it kind of sits awkward when working on a laptop board or desk. So HP, if certain designs result in damage surely these can be  covered by the warranty. Personally, I have spent more than I can afford on this Notebook, and I can't pay for damages that, in my opinion, were not due to any mishandling of product but rather to a flaw in design.

[CherylG]

Have you called HP Support to see if it is covered under warranty?  >>Contact HP

Btw, I have seen posters solve the bent pin issue by inserting a ballpoint pen into the barrel(with ink cartridge removed), fitting it over the pin and gently straightening it. If you have indeed damaged the charging port I do not know of a way to fix that yourself.

[beebeeN]

Thanks CherylG, wish I had come here before returning laptop to the retailer. Sounds like this would have solved the Pin problem. I have got in touch with HP and they have given me case number. Will post once this is resolved. Thanks again