Chromebook camera stopped working

[teelu]

Chrome book camera stopped working couple of days back. tried multiple restarts, powerwash, reset to factory settings but no avail.

when I try to open camera app it just shows a black screen.

On zoom it doesnt join the meeting just give a connecting icon. 

Duo gives a message that 

[Riddle_Decipher]

@teelu If your camera isn't working, though you've gone through the below steps, it could be a hardware malfunction:

1. Turn off your Chromebook, then turn it back on.
2. Try using the camera in another app, like Hangouts. If it works in that app, uninstall the app where it doesn't work, then reinstall it.
3. Reset your Chromebook.
4. Recover your Chromebook.

If you're still having trouble after trying these steps

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.