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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2014 05:05 AM

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I was doing an update on my laptop. All I see is a message saying clearing pending image,but it's taking a long time. What do I do? 

11 REPLIES 11

‎12-18-2014 07:22 AM

HP Recommended

What kind of update was it?

 

If it is an upgrade from Windows 8 to Windows 8.1 just give it some time.


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‎12-18-2014 08:19 AM

HP Recommended

It's a System BIOS Pending Image. It's 100% complete,but nothing else is happening.

‎12-19-2014 05:28 AM

HP Recommended

That is a BIOS update.  You may end up having to recover the BIOS. A BIOS update done within Windows by the HP Support Assistant should not take very long.

 

@1NerdyDiva 

What has happened since yesterday?


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‎12-19-2014 08:14 AM

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Nothing has happened. The message is stilll there. I have tried a hard reset. I took out the battery.I have tried everything I can think of,and I am getting very frustrated. What else can I do? I need this laptop for home and school.

‎12-19-2014 09:38 AM

HP Recommended

Are you able to access the PC UEFI Diagnostics?

 

Press power button, tap the Esc key at 1 seond intervals to invoke the startup menu. In the startup menu choose F2. In the PC Diagnostics menu choose firmware management.  YOu should be able to rollback to the previouos BIOS. 


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‎12-19-2014 11:45 AM

HP Recommended

Tried that. Didn't work either.

‎12-19-2014 01:23 PM

HP Recommended

My Laptop started having the same issue this morning, I can't get past the "Clearing pending image " screen. I'm wondering if it is an automatic update gone wrong?

‎01-18-2015 05:20 PM

HP Recommended
I Got The same error, i calles t Cj Support amd the y just SAND inmust take it to the ir tech Support. Anybody knows Any fix for this???

‎01-18-2015 09:37 PM - last edited on ‎03-14-2017 01:02 PM by HP Administrator

HP Recommended

 

Could everyone having this problem post the 'full' Model number and Product number of your laptop? 

 

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