Compaq 610 touchpad not working

[MisterM]

Hello,

I have the following issue with getting my touchpad to work on my Compaq 610 notebook, WH247UTABA (Product), {Personal Information Removed} (Serial);

The touchpad shows in Device Manager as "Synaptics PS/2 Port Touchpad", and it says the device is working properly.

The touchpad doesn't function, and when I look for it in the Mouse category of the Control Panel, there is nothing present to enable or make setting changes or anything relative for a mouse - it's as if the touchpad isn't even recognized.

I do not know the correct keypad combination to enable it, in case that is the problem - I have tried FN key with all the keys to no avail. 

Please assist me in determining what I need to do in order to enable it working or getting my laptop to recognize it.  It used to work fine - now for some reason, it just stopped.  I hope I didn't disable it via the keypad combinations by mistake.  I would appreciate your assistance.

[DavidPK]

Hi,

Try double-tapping the top left corner of the touchpad as this is usually the method to toggle the pad On/Off.

Regards,

DP-K

[Totty2013]

I have exactly the same issue, the TouchPad doesn't work.  I have tried the double tapping and this does do anything.

Any suggestions?

Lee

[BHK6]

Hi Totty2013,

I see that you are having troubles with your TouchPad. I will be happy to help out but I need some additional information. What is your operating system? What is your product number?

Find your product number on a notebook:

http://support.hp.com/us-en/document/c00033108

Finding your OS:

http://windows.microsoft.com/en-CA/windows/which-operating-system

Thank you,