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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2012 08:51 AM

HP Recommended

Hi

Thank you for such a speedy response. I will action your suggestions and let you know. Thanks again.

‎02-16-2012 08:52 AM

HP Recommended

You're very welcome.

 

Good luck!

‎02-16-2012 09:35 AM

HP Recommended
Hurray! The virus wasn't detected by the malicious software removal tool so I uninstalled the Atheros driver and then re-installed it from the link that you provided and it's working! Struggled with this for weeks and I am very grateful for your help.Thank you. Nigel

‎02-16-2012 09:43 AM

HP Recommended

You're very welcome, Nigel.

 

Good thing it didn't come to having to reinstall the operating system to fix the problem.

 

Best Regards,

 

Paul

‎11-02-2013 10:03 PM

HP Recommended

I get an error message when I start up saying that the wireless module can't be found. This is an intermittent problem that I have had for 2 years now. I downloaded the HP support assistant  and the problem corrected itself. However the problem has started again. Some days no problem others like today, again it happens. Please help. Thanks

‎11-07-2013 01:19 PM - last edited on ‎04-20-2016 10:12 AM by HP Administrator

HP Recommended

Hi Stevena,

 

I saw that you are having issues with your wireless and I will be happy to help. Start by using the HP Support Assistant to check for any updates that might be available. What is the exact error message that you are getting? What version of operating system are you running? I will also need your product number, please.

 

Find your product number on a notebook:

 

http://support.hp.com/us-en/document/c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP

‎07-27-2015 08:14 AM

HP Recommended

Hello All, i had a HP Pavillion before this Compaq and all great. i use the Compaq at the IT centre i teach and i have wiped it x2 in last few months. it's this Search Malware, it's killing me! it also has windows 10 along with Avira & iobit malware nothing seems to stop things. my wifi has been blocked twice. last time i took it to works IT dept and the Compaq wifi network decided to block all wifi except home. this time its just a red x and just says no available wfi. its just not normal behaviour for my CQ61.  any ideas? i will try out this BIOS instructions in another post...... thanks:smileysurprised:

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