• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 08:10 PM

HP Recommended
Product: Hp2000
Operating System: Microsoft Windows 10 (64-bit)
Hardware Diagnostics UEFI Runs all passes ,hp screen comes up and shuts down satarts shuts down access to ethernet whiteligh yello blinking currently ru,nning mem test again ???
1 REPLY 1

‎03-26-2017 12:25 AM

HP Recommended

Hello @abrim8949

 

Welcome to the HP Support forum. Thank you for posting.

 

The issue could be due to hardware or software problem... but since the hardware diagnostics passed, this is a good news. You know the hardware functions correctly.

 

You will probably need to use recovery media to complete the process because if you ran the HP Recovery from the internal partition, it might have been corrupted. In order to provide you with specific steps, please

 

- provide your full HP computer model and product number > http://support.hp.com/us-en/document/c00033108

 

- the operating system you use now and want to use - was it ever upgraded to Win 10 ?

 

- did you use external recovery media now (DVDs or USB drive) or you started the process from the internal HDD partitions ?

 

 

Looking forward to your update

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.