Computer is running very slow.

[pacib]

My notebook is operating very slow. I check with startup programs and it seems that something is running in the background. Disabled any programs I found on task manager. Stopped anti-vius (McAfee), still hear my hard drive spinning. Any ideas? Thanks in advance.

[Jeet_singh]

Hi @pacib,

Welcome to the HP Forums, I hope you're well 🙂

As I understand the laptop has slow, lagging and freezing at times, Don't worry as I have a few steps to identify and resolve the issue:

Common causes of slow system performance:

* Not enough free disk space or disk errors.

* Applications that require a lot of system resources.

* Too many tasks running at the same time.

* Nonessential graphic features.

* Not enough memory.

* Overheating due to intensive graphic applications or dust in vents.

* Running multiple instances of anti-virus software.

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook

Update the Bios

Check for corrupted Windows system files

Run the System diagnostics test as well as an extensive test on the hard drive and Memory from F2:

Depending on the test results, I would suggest you try to perform System restore to a previous date where it was all working fine, using this link. For some reason, the system restores fail, I would suggest you perform System recovery, doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to backup all your files. For some reason the recovery fails, this could either be due to partition being corrupted or system file is missing. 

Link to perform System recovery: Click here

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,