Computer keeps freezing

[jjhXVII]

I have an HP Pavillion with Windows 8.1.

This issue is that after a few minutes of booting up the laptop, all programs freeze.  Every time.  

I have checked the C and D drive for errors but have found no disk errors.

I have also tried to run a windows defender scan but... it freezes!

Please help!

Thanks,

Jackie

[BHK6]

Hi jjhXVll,

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I see that you are suffering from frequent freezing issues with your Pavilion. I have a couple of things for you to try. First start by doing a Clean Boot, which is booting Windows with minimal software and drivers. Run the computer like this for a while to see if it freezes.

While in safe mode use the System File Checker tool to check for corruptions in the operating system and use the Check Disk Utility to check the hard drive. You can also use the HP Diagnostic Tools to test the system's hardware for failures; run the System Test – Extensive Test. This link will show you how to access the UEFI tools.

Thank you,

[jjhXVII]

I did everything that you suggested including the checkdsk for which I got the message "... found corrupt files but was unable to fix some of them..."  

Each test (checkdsk, UEFI, system file) shows that there are corrupt files... now I need to get rid of them!

So I followed the steps of trying to manually find and remove the corrupt files using the directions found on the link that you sent to me; however, I am completely unable to run a findstr check...  when I try to bring up findstr direcly from the computer search (under administrator) the prompt flashes on the screen and then disappears.  When I go directly into the command prompt and type in the string command nothing happens.

any suggestions?

[jjhXVII]

Also, the "LongDST" failed... during the UEFI test

But the short passed

[BHK6 · Accepted solution]

Hi jjhXVll,

If the LongDST taste failed then it means that your hard drive is in danger of failing which could be causing the problem.  I would recommend that you back up your data right away. For the corrupted files try Refreshing your Windows. This will retain your personal files and personalization settings but it remove apps that were not already pre-installed.  How long have you had your notebook for?  What is your product number?

Thank you,

[jjhXVII]

The Refresh seems to have fixed the problem (for the time being anyway!)  Thank you for your help!

[jjhXVII]

My laptop is still under warranty; do you recommend that I have it looked at just in case?

[BHK6]

Hi jjhXVll,

If you are still in warranty it wouldn't hurt to have HP take a look at it just in case. You can reach HP Total Care at 1-800-474-6836 in North America or if you live outside of North America start here.

Thank you,