Re: Computer locked up in an update from windows and had to ... - HP Support Community

Rosemary9 · ‎05-05-2017

The system asked if I wanted to backup data and I did that on a usb drive. I have reloaded all my programs that I was using back on the computer. Now how do I restore my data?

IT_WinSec · ‎05-05-2017

Hi @Rosemary9

Welcome to the HP Support forum. Thank you for posting.

Please, read this official article and follow the steps >> https://support.hp.com/rs-en/document/c03460836

Hope it helps.

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Rosemary9 · ‎05-13-2017

I looked for the executable file.exe but there was none listed. The list was backup 1-32 and the last one was Sourcefile list. What do I do now?

IT_WinSec · ‎05-13-2017

Hi @Rosemary9

This is very unusual, I don't know why there is no exe file.

The files should be with WIM extensions, a.k.a. .WIM ? Am I correct ? Are they ?

If they are, you should be able to use the free app 7-zip to open WIM files

Download from http://7-zip.org/

Make sure you select the correct version based on your Windows - either 32-bit or 64-bit Windows (if you select the wrong one, 7-zip may not support all functions).

When 7-zip has been installed, right click the WIM files and extact them using 7-zip . Do this for all WIM files in their own folders and browse the WIM files. You should be able to see your files somewhere in the WIM files when extracted.

Let me know if this helps.

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Rosemary9 · ‎05-18-2017

I found recovery and ran that and it said it restored my files to my computer. I now have two shortcuts --FBData and System Recovery. Now I need to know how to restore these files so that I can open them. I have data that I need to access. Please help.

IT_WinSec · ‎05-18-2017

Didn't the 7-zip workaround work ? Please, update on this. Can you take a few screenshots and post them back here

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Rosemary9 · ‎05-31-2017

They are swm.archive files. How do I access them?

IT_WinSec · ‎05-31-2017

Try to see if 7-zip will work.

If it doesn't help, check these instrusctions and videos to merge the SWM files and then open the merged WIM files with 7-zip

>> https://www.youtube.com/watch?v=ma398G65Z2w

>> http://www.msfn.org/board/topic/109293-question-on-asus-swm-files/#comment-721242

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Computer locked up in an update from windows and had to restore the system to original settings.

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