• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Connect the monitor to hdmi, it is defined, but does not switch. Monitor Achieva Shimian QH270 DVI-D, HP Pavilion g6-2369er, bios f.25, amd catalyst 13.11. The laptop screen is too small for my work, I'm used to my monitor 27 ". I think the intel hd4000 does not support my monitor. I was looking for a bios update Fixed Mode switchable graphicsor  Dynamic switchable graphics mode,but not found.

6 REPLIES 6
HP Recommended

I still need help!

HP Recommended

Hi Bul9. If your BIOS does not have the option to select Fixed or Dynamic, then your computer has a different implementation.
It is most likely that your setup is called "Muxless Switchable Graphics" which means your discrete card isn't connected to any outputs on your notebook (only the notebook's display).
As a result you can only use the Intel for output.

To verify this, You need to set the discrete GPU as the active GPU. (If you cannot do this step, my original statement must be true).

First use this to determine if your Catalyst is set to Fixed Mode.(Make sure your notebook is connected to external power)

See the section titled: "Changing Fixed Mode switchable graphics default settings" under (External power (AC adapter connected))
If you have a button that says "High Performance GPU" then click it!
Switchable Graphics on Notebooks Configured with Intel and ATI GPUs:
http://support.hp.com/us-en/document/c03048374

If all went well, you can download AMD's System Monitor, and will allow you to verify that your ATI GPU is active.
AMD System Monitor:
http://sites.amd.com/us/game/downloads/amd-system-monitor/Pages/overview.aspx

After that is verified, you can try to use your external output again to see if it works.

How to change to External Output (As you already know how to do)
Connecting a Monitor, Projector or TV (Windows 7):
http://support.hp.com/us-en/document/c01938980

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

I did not help. I think I will just switching the video card BIOS. In Catalyst only dynamic mode.

HP Recommended

Does that mean you have BIOS settings? If not, did you read the "Changing Dynamic Mode switchable graphics default settings" section of the document?

 

Switchable Graphics on Notebooks Configured with Intel and ATI GPUs:
http://support.hp.com/us-en/document/c03048374

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended
I have a dynamic mode. And Intel HD does not support the monitor. I need to disable the Intel hd in BIOS but i do not have such an item. I read all manuals but nothing helped.
Sorry for my english.
HP Recommended

Sorry Bul9, You cannot disable the integrated Intel GPU, you can only switch it based on profile. Video out is probably not switchable to the secondary GPU on this unit.

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.