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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 07:27 AM

HP Recommended

I recently replaced the hard drive in my HP laptop and purchased the recovery disks from HP to restore my OS. Upon receiving the disks and trying to restore them, I found that the disks were corrupt and stall midway through the install. What are my options and will HP send me new disks at no charge?

2 REPLIES 2

‎03-23-2017 08:19 AM

HP Recommended

Hi Hackspack76, 

 

 

Can you pleae let me know the model number of your Laptop so that i can check for the details and see if i can send u a disc or will try and get the link where you can get a disc. 

 

 

 

Regards

Aneesh 

 

Although I am an HP employee, I am speaking for myself and not for HP.

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‎03-23-2017 08:22 AM

HP Recommended

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