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ry1116 Honor Student
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Create System Recovery

HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

I am trying to create Recovery Media for my laplop. I click create recovery media,put in a usb flash drive click accept and continue the I get a message that say HP REcovery Manager has stopped working

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HP Support Agent
HP Support Agent
20193 20143 1317 2093
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Create System Recovery

Hi @ry1116,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues creating a system recovery media for your HP notebook. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Did your PC come with Windows 10 pre-installed?

Or have you upgraded to Windows 10, If so, What was the Original Operating system installed on the PC?

 

Please respond to this post with the details for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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ry1116 Honor Student
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I updated to windows 10 with the free upgrade it orginal had windows 7

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HP Support Agent
HP Support Agent
20193 20143 1317 2093
Message 4 of 8
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Create System Recovery

Hi @ry1116,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have upgraded to Windows 10, that could be the reason whey the recovery partition is erased and you are no longer able to create a set of recovery media.

Before upgrading to Windows 10, you were supposed to create one, If you haven't created one, you could either order the recovery media online or you could order them over the phone.

 

You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

 

Here's a related HP Forum post which seems to have helped others: Click here

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

 

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

 

Jeet_Singh
I am an HP Employee

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ry1116 Honor Student
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What download am I looking for? I see a bunch of downloads for my laptop, I found HP spport Assisant would that be it

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HP Support Agent
HP Support Agent
20193 20143 1317 2093
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Hi @ry1116,

 

Thank you for replying,

I appreciate your time and efforts,

 

I suggest you contact our HP phone support so that they can help you order a set of recovery media for your PC. Please follow the link provided in the previous post to get the tech support.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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ry1116 Honor Student
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What if I do a Factory reset to go back to Windows 7, will it get rid of any thing I downloaded on it, I had to call TeKfinity Solutions  last year to fix a problem I was having with my computer and I don't want to mess anything up on it, also my phone not working right now

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HP Support Agent
HP Support Agent
20193 20143 1317 2093
Message 8 of 8
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Hi @ry1116,

 

Thanks for getting back to us,

I understand you would like to perform a factory reset to go back to Windows 7, Once you perform a factory reset all the data stored on the PC will be lost. so if you have any important data it is recommended to back it up before initiating it.

 

If you haven't created a recovery media before upgrading to Windows 10, the only option would be to order a set of recovery media by contacting our HP phone support. 

Please follow the link provided in the previous post to create a case.

 

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

 

Regards,

Jeet_Singh
I am an HP Employee

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