DSDT_PRJ

[CFowler]

Hey all;

We use SCCMOSD to image our PCs.  During the boot process, the software reads (via WMI) the hardware model type to determine the appropriate image to send to the device.  For some reason, we've got a couple that, instead of reading DC5850S, read DSDT_PRJ.  Just wondering if anyone's got a fix for this or if HP's got a softpaq that fixes this.  We can of course accomodate this but it would best if the mainboard simply stated the actual model # right and it would be nice to know what the DSDT_PRJ actaully means.

Thanks all,

[agressiv · Accepted solution]

It means the motherboard was replaced and the technician didn't program the model back into the bios.  This stinks because without physically inspecting the machine you have no idea what machine it is remotely.

We have both dc5750's and dc5850's in the same boat.

agressiv

[emsagro]

Hi i had the same trouble... same model, does someone have any solution ????

[CFowler]

The solution we finally employed was to return the system board for a new one.  We tried flashing the BIOS, changing the Product Family and Model Names in the BIOS and none of that worked.  The issue apparently stumped HP support as well.  As agressiv stated it's something HP has to program at the initial firmware installation, it's not something we field techs can change apparently.  This is also grievous for us, we have DC5850's, 5750's, 7100's, etc...  It becomes a bit of a pain when you're dealing with a large number of computers.  Luckily it's only happened to us a couple of times so far and it's a relatively new issue since we moved to WDS for our imaging process.

[emsagro]

Thanks but you not tell me how to fix it without calling HP, all board that i changed come from HP, and the only thing that we change in the BIOS it's the serial number.. now can you tell me how to change DSDT_PRJ to the real model

[CFowler]

That is the solution.  Send the board back to HP and have them provide you one that is in good working order.  You cannot change this by flashing the firmware or by changing any of the tags in the BIOS.  The only way it gets resolved is (as agressiv stated) when HP programs the board initially.

[jsmcpn]

INCORRECT - you CAN program the motherboard/chassis serial number, service tag, product name, family name, and SKU number all by yourself. Don't go around spreading false information!

Power off the computer.

Power on the computer.

Press F10 to enter the BIOS (and enter a password if required).

Select your language.

Press      CTRL-A   on the keyboard.

Arrow over to the SECURTY menu.

Arrow down to SYSTEM IDs.

You now have access to ALL the programmable motherboard ID strings.

HP does not program the serial number or Product Name or SKU on the board because the board might be used in more than one model (Tower vs Desktop vs Small Form Factor for example).  It's YOUR job to program the correct information when you replace a motherboard, NOT HP's.

[ijusth]

sorry ... this will adjust the asset tag info but not the s/n or the model type

[CFowler]

Not a very nice post. Did you actually take the time to read through the information I posted AND review the dates of the original threads? I worked with HP for 2wks on this issue. The steps I took are the same ones you posted WITH HP support. Had to send it back and like others have posted there is no access to change the serial number. You need to chill and not flame others for sharing their experience.

[ijjusth]

yes I saw the date and boys is someone sensitive to think that what I wrote is a flame.  Guess the word "sorry" is consdered a flame by someone who doesn't get converstaion and manners and then gripes at another person.  Thin skinned are we?