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‎01-07-2013 12:35 PM

HP Recommended

hello i am using HP pavilion dv6-7104ea, i am using windows 7 64 bit. my problem is i my laptop's DVD tray keeps opening without any reason, sometimes it opens when i start my laptop and sometimes middle of the use like surfing or anything else. i dont even use DVD rom. but still it keeps ejecting itself. and one more thing when i plug charger in my laptop my screen just blinks and it goes black for just a second, it happens same when take the charger out. please help me with these two problems. thanks. 

4 REPLIES 4

‎01-08-2013 10:32 AM - last edited on ‎02-22-2017 09:18 AM by HP Administrator

HP Recommended

Hello aiv1bct,

 

Take a look at this document, which gives the steps to update your BIOS.  Please let me know if that helps fix your issue.

 

Good luck!

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‎01-08-2013 10:42 AM

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My problem is not with bios, my DVD is tray opening itself. And other thing is when battery goes low and when I plug the power cable screen blinks for a second and then it goes back to normal. And blinks again when i unplug the power cable.

‎01-31-2013 06:37 AM

HP Recommended

Since you are having the same problems in Windows 8, that means your issue is likely to be at the hardware level.  That is why the BIOS update was wisely suggested.

 

Did you do as the HP Expert suggested?

 

Best regards,

erico


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‎11-09-2014 12:37 AM

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Please share your thoughts for DVD tray is keep opening itself 

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