DigitalPersona, Validity fingerprint and Windows 7

[Daniel_Potyrala]

@educatedshrimp

Hi,

I see on screenshot which you posted that some kind of device haven't got installed driver. I pointed this problem on below photo by using the arrow.

Before we will try anything I need to know what is this. Please go to: 

Control Panel -> Device Manager

Click with right button of your mouse on ' Unkown Device ' with exclamation mark ( ) and choose properties. Then go to ' Details ' tab and paste here Hardware Ids . This way we will know what it is.

Below You've got example how to do it:

[educatedshrimp]

I didnt think that this was somthing that was relevant as I found another post (i cant find it) but it was apparently to do with the HP 3D Drive Gaurd drivers having issues with windows 7. I couldnt fix it, even with the latest driver release and the hardware id is USB/UNKNOWN as you can see below.

[Daniel_Potyrala]

There is some kind of problem with this screenshots which you posted. I do not see them.

If you want you may just give here links to them.

[educatedshrimp]

I think the images are still waiting for approval, ive linked to my flickr account hope that helps

http://www.flickr.com/photos/23897750@N08/4979712993/in/photostream

[Daniel_Potyrala]

Uninstall all fingerprint reader drivers and software from your system.

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

Restart your system. Check is hardware id of this device still the same.

If yes then click with right button of your mouse on this ' Unkown Device ' with exclamation mark ( ) and choose properties. Then go to ' General ' tab and show me what kind of status this device have there. Post me link to screenshot with it.

[educatedshrimp]

it hasnt changed frim what i can see.

http://www.flickr.com/photos/23897750@N08/4980226549/

[Daniel_Potyrala]

Please show me two more things about this  ' Uknown Device ' on screenshots.

' Drivers ' tab and then click in the same place on ' Driver details ' button.

[educatedshrimp]

her you go, thanks for the help btw

http://www.flickr.com/photos/23897750@N08/4982149532/

[Daniel_Potyrala]

For now there is nothing to thank me. I have some suspicions, but before I will write anything I want to try some solutions.

Ok so we will try firstsomething like this. Download and install:

Intel Chipset Driver here

Restart your system.

Check is hardware id of this ' Unkown Device ' changed or not.

If yes then please post it.

If not then restart your system again (Please follow this procedure as is described below. It's very important.)
On boot press ' F8 ' and choose ' Safe mode '.

Go to:

Control Panel -> Devices Manager -> Universal Serial Bus controllers

and click on ' Unkown Device ' with right button of your mouse and choose from the list ' Uninstall driver '.

Restart your system again and start it normally.

Check again device manager. Is there anything changed? Name of this not working device, hardware id, etc.

[educatedshrimp]

ok so ive done what you said and it hasn't changed in device manager when I installed the new chipset driver and rebooted from safe mode. I did however get a speech bubble pop up when i rebooted from safe mode saying that it had found new hard ware and proceeded with installing a driver for it. once it had complete the error poped up below.

http://www.flickr.com/photos/23897750@N08/4985686793/

so i guess were back where we started lol