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‎01-08-2015 06:50 AM - last edited on ‎04-20-2016 04:28 PM by HP Administrator

HP Recommended
Product: Elitebook 2740p
Operating System: Windows 7

My fingerprint scanner has gone down.

 

I assume it is a hardware issue as have gone through all HP recomendations to get it working at: http://support.hp.com/us-en/document/c02519007

 

but nothing has worked.

 

Anyway the notebook never leaves my house so it's not an issue. However, everytime I turn the notebook on and log in with my password, HP security manager butts in and spends a minute looking for the reader before telling me the biometric authentication service is not working and asks if I would like to continue without it.

 

Can I disable this program to speed boot up time as it is not needed in my instance?

1 REPLY 1

‎01-09-2015 09:42 AM

HP Recommended

Hi @taliz ,

 

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.

Even though this is a Commercial product, You could follow these steps, even though, I don't recommend this as it is Security Tools.
Step 1:Click Start, then "All Programs." Select "HP Protect Tools Security Manager" from the list of programs.
Step 2:Click "Settings." Click the box to the left of the menu. The green check in the box should disappear, which means that the application is disabled.
Step 3:Close the window and restart the computer. 

 

Hope this helps you.

 

Thanks.

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