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- Disable or uninstal HP ProtectTools security manager

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01-08-2015
06:50 AM
- last edited on
04-20-2016
04:28 PM
by
OscarFuentes
My fingerprint scanner has gone down.
I assume it is a hardware issue as have gone through all HP recomendations to get it working at: http://support.hp.com/us-en/document/c02519007
but nothing has worked.
Anyway the notebook never leaves my house so it's not an issue. However, everytime I turn the notebook on and log in with my password, HP security manager butts in and spends a minute looking for the reader before telling me the biometric authentication service is not working and asks if I would like to continue without it.
Can I disable this program to speed boot up time as it is not needed in my instance?
01-09-2015 09:42 AM
Hi @taliz ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Even though this is a Commercial product, You could follow these steps, even though, I don't recommend this as it is Security Tools.
Step 1:Click Start, then "All Programs." Select "HP Protect Tools Security Manager" from the list of programs.
Step 2:Click "Settings." Click the box to the left of the menu. The green check in the box should disappear, which means that the application is disabled.
Step 3:Close the window and restart the computer.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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