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‎10-19-2015 05:26 AM

HP Recommended
Product: HP Elitebook 8570W
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys,

 

After doing a clean update on my HP elitebook 8570W i've had some unknown devices in my device manager. 

 

The first one is a so called "base system device" in PCI Slot 2 (PCI bus 36, device 0, function 1). I tried everything within my capabilities to determine what this device is and what drivers to install, without succes so far. 

 

In the same section; other devices, there's another unknown device on PCI Express Root Complex that gives me the very same headache. 

 

I'm hoping you guys can help me figure this one out. 

 

If you need any other information, I'll be happy to provide that.

 

Kind regards,

 

Didier 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2015 08:14 AM - edited ‎10-19-2015 08:18 AM

HP Recommended

Hi:

 

The base system device is definitely the JMicron card reader that needs the driver, not the alcor one.

 

You need this driver...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_124666_1&swEnvOid=415...

 

If the above driver doesn't work by automatically installing it, try manually installing it.

 

 To manually install the driver, go to the device manager, click on the Base System Device.

 

Click on the driver tab.  Click on Update Driver.   Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

The file will be located in C:\SWSetup\sp63637

 

Make sure the Include subfolders box is checked and see of the driver installs that way.

 

View solution in original post

21 REPLIES 21

‎10-19-2015 06:25 AM

HP Recommended

didier

 

Please visit your notebook's support and driver page and download and install  the Chipset drivers the JMicron card reader driver under Storage and the Validity Fingerprint sensor driver, under Keyboard, etc.

 

update the softpaq manager

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎10-19-2015 07:05 AM

HP Recommended

Go2,

 

Thanks for your quick response. I did as instructed. For the fingerprint sensor, however, is no driver available for W10(64). The validity sensor is listed in the device manager, but I cant get it to work. 

 

Do you have any other advice for me?

 

Thanks in advance,

 

Kind regards,

 

Didier

‎10-19-2015 07:11 AM - edited ‎10-19-2015 07:26 AM

HP Recommended

Didier

 

your driver

 

Synaptics (Validity) Fingerprint Sensor Driver

 

optional:

 

HP Client Security Manager for 10

 

Intel HD

 

 

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‎10-19-2015 07:28 AM

HP Recommended

Hi:

 

You need this driver for the base system device...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_124666_1&swEnvOid=415...

 

The unknown device can be a couple of things.

 

Please post the hardware ID for the unknown device.

 

To find the hardware ID, go to the device manager and click on the unknown device needing drivers.

 

Then click on the details tab at the top of the unknown device window.

 

Now you should see a Property drop down list and it will be defaulted to device description.

 

Drop down on that list and select the 3rd item (hardware ID's).

 

Post the top string of characters that you see in the window.

‎10-19-2015 07:41 AM

HP Recommended
@Paul_Tikkanen wrote:

Hi:

 

You need this driver for the base system device...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_124666_1&swEnvOid=415...

 

The unknown device can be a couple of things.

 

Please post the hardware ID for the unknown device.

 

To find the hardware ID, go to the device manager and click on the unknown device needing drivers.

 

Then click on the details tab at the top of the unknown device window.

 

Now you should see a Property drop down list and it will be defaulted to device description.

 

Drop down on that list and select the 3rd item (hardware ID's).

 

Post the top string of characters that you see in the window.

@@Paul_Tikkanen

 

you post old drivers

 

the new driver for Windows 10  is ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71725.exe

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎10-19-2015 07:52 AM

HP Recommended

Thanks for your help. 

 

These are the hardware ID's

PCI\VEN_197B&DEV_2392&SUBSYS_176B103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_176B103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880\

 

Does this help?

 

 

‎10-19-2015 07:53 AM

HP Recommended

Hi:

 

That is the ID for the base system device and I posted the driver you need for that above.

 

I need the ID for the unknown device (the other device missing the driver).

‎10-19-2015 07:54 AM

HP Recommended

apologies, I misread

 

ACPI\VEN_HPQ&DEV_6000
ACPI\HPQ6000
*HPQ6000

 

These should be the correct ones.

‎10-19-2015 07:55 AM

HP Recommended

install the posted driver for the card reader

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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