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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-19-2015 07:56 AM

HP Recommended

Hi:

 

You need this driver for the 6000...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_150660_1

‎10-19-2015 08:09 AM

HP Recommended

The unknown device has now been identified. The system base device however is still not identified. Any other tips guys? Thanks for your great help so far!

 

 

‎10-19-2015 08:09 AM - edited ‎10-19-2015 08:16 AM

HP Recommended

install the for the  *HPQ6000

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

 

 

 

Install the Intel® Chipset Device Software  setupchipset.exe

 

i think the hp is a older version

 

Have you a AMD or Nvidia card?

 

you had a Ericsson Mobile Broadband Module?

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎10-19-2015 08:14 AM - edited ‎10-19-2015 08:18 AM

HP Recommended

Hi:

 

The base system device is definitely the JMicron card reader that needs the driver, not the alcor one.

 

You need this driver...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_124666_1&swEnvOid=415...

 

If the above driver doesn't work by automatically installing it, try manually installing it.

 

 To manually install the driver, go to the device manager, click on the Base System Device.

 

Click on the driver tab.  Click on Update Driver.   Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

The file will be located in C:\SWSetup\sp63637

 

Make sure the Include subfolders box is checked and see of the driver installs that way.

 

‎10-19-2015 08:23 AM

HP Recommended

install the new HP SoftPaq Download Manager

 

reboot and run it

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎10-20-2015 08:41 AM

HP Recommended

Sorry guys, it's been a busy 24 hours. Haven't had time to review your latest update. Will do that right away! 

 

Thanks for your consistant help so far. Much appreciated.

 

Regards,

 

Didier

‎10-20-2015 08:42 AM

HP Recommended

I'm running the nvidea quadro 1000m videocard. 

‎10-20-2015 09:18 AM

HP Recommended

Hi:

 

If you need the graphics driver, then this is the one you need...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257504&swItemId=ob_154837_1&swEnvOid=405...

 

Did the JMicron card reader driver I posted install the card reader (Base system device)?

‎10-20-2015 09:32 AM - edited ‎10-20-2015 09:33 AM

HP Recommended

You are my hero! All the exclamation marks have disappeared from my device manager. I'll vote you up and I'll accept the comment as solution. Thank you so much! 

 

Also great thanks to GO2

 

With gratitude,

 

Didier

 

 

‎10-20-2015 09:35 AM

HP Recommended

didier

 

 

Please install the new driver for Windows 10

 

 NVIDIA Video Driver and Control Panel

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72936.exe

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