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HP Recommended
HP EliteBook Folio 9470m
Microsoft Windows 10 (64-bit)

I am looking for, but cannot find, Windows 10 drivers for at least two devices on this notebook.

 

Specifically, the missing drivers are these

 

base system device (3d driveguard?)

PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C&REV_30\4&113B8F64&0&00E2

 

unknown device (Card Reader?)

ACPI\HPQ6000\3&33FD14CA&0

 

Any idea where I can find them? The HP Web site is not easily searched.

 

Thanks,

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

There is a major problem with the business support site which crashed on August 1 and had not been fixed to date.

 

The first ID is the JMicron card reader that needs the driver.  Try this old one for W8.

 

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_110565_1#tab1

 

The second one needs the 3D driveguard 5 driver.

 

ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59282.exe

View solution in original post

4 REPLIES 4
HP Recommended

Use the one for windows 8.1, they'll work nicely.

The windows 10 version of these drivers are not released yet

HP Recommended

Hi:

 

There is a major problem with the business support site which crashed on August 1 and had not been fixed to date.

 

The first ID is the JMicron card reader that needs the driver.  Try this old one for W8.

 

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_110565_1#tab1

 

The second one needs the 3D driveguard 5 driver.

 

ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59282.exe

HP Recommended

These appeared to work. Thank you.

 

Any idea how to get the function keys to work? Do they need special drivers?

HP Recommended

You're very welcome.

 

They do.

 

There should have been a driver named HP Hotkey Support but I cannot find that driver listed anywhere.

 

This is totally unacceptable that the support pages have been OOC this long!

 

You can try this hotkey driver which is the only one I can find but it is for W8.1 and for a specific model.

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_146264_1

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