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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-06-2015 04:22 AM - edited ‎08-07-2015 04:02 AM

HP Recommended
Product: Elitebook 840 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi Board,

 

I got a brand-new Elitebook 840 last week with Win7 and straight upgraded to Win10 64-bit yesterday. It is running fine so far unless there is one big thing, certain hot keys (FN + F9 for example) are not running. You know, these little keys most of us use a lot to adjust the brightness or the volume.

 

In my case, there is the problem with FN + F8, F9 and F10 (mic off, screen brightness down and screen brightness up). Other keys are working fine (e.g. volume).

 

Does anyone have a specific link for a Win10 driver for that problem. I was looking for about a half an hour but did not find anything (especially not the solution for Win8 proposed with the Hot Key Driver). It might be my problem due to the fact that I am not used to the new HP page.

 

Any help is appreciated a lot,

 

Greets from Switzerland

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2015 02:59 AM

HP Recommended

Hello here is the driver for the Hotkey support you can try on Elitebook 840 G2:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_142323_1&swEnvOid=413...

I am an HP employee.
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

View solution in original post

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17 REPLIES 17

‎08-12-2015 08:48 AM

HP Recommended

Does no one have any suggestion? 😞

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‎08-13-2015 04:19 AM

HP Recommended
@DonQuijote wrote:

Does no one have any suggestion? 😞

I have an Elitebook 840 G1 and use HP Hotkey 5.0.28.1 version of it. Everything worked fine, except the Mute Mic witch is on fn-F8 on my model. I donwloaded the Audio driver, IDT, for Win8.1 and now everything  Hotkey is working.

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‎08-15-2015 07:19 AM

HP Recommended

Hi fasst,

 

Thanks for your answer. Sadly, this driver only supports the Elitebook 840 G1 but not the G2. And I didn't find another driver that would help me.... I am so surprised that I am the only one with this problem out there...

 

Anyone else?

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‎09-05-2015 07:43 AM

HP Recommended

Same Problem here on an Elitebook 840 G2. Hotkeys not working. Tried different HP Hotky Monitors, but no success.

 

Any suggestions would be fine.

 

Regards

Tom

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‎09-30-2015 01:56 PM - edited ‎10-01-2015 03:28 AM

HP Recommended

Same here - Fn+f9/f10  brightness and Fn+f4 display toggle doesnt work - got badly caught out in a business presentation last week as I couldnt toggle to the projector on VGA.

 

There is nothing you cant do the long way round but fiddling around in a board meeting just isnt funny.   I was desperately embarrassed.

 

 

 

 

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‎10-01-2015 02:59 AM

HP Recommended

Hello here is the driver for the Hotkey support you can try on Elitebook 840 G2:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_142323_1&swEnvOid=413...

I am an HP employee.
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

Was this reply helpful? Yes No

‎10-01-2015 03:28 AM

HP Recommended

doesnt work

@CharlotteR1 wrote:

Hello here is the driver for the Hotkey support you can try on Elitebook 840 G2:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_142323_1&swEnvOid=413...

Thanks Charlotte but the link

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7343205&swItemId=ob_142323_1&swEnvOid=413...

 

doesnt seem to work... have tried several ways...

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‎10-01-2015 05:43 AM

HP Recommended

Works perfect. Should be announced as solution for Windows 10 as well (as it now only says for Win8). Thank you a lot!

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‎10-01-2015 06:12 AM

HP Recommended

 

@DonQuijote wrote:

Works perfect. Should be announced as solution for Windows 10 as well (as it now only says for Win8). Thank you a lot!

Just tried it again after seeing Don Quijote's note and it works!!!   Not sure what was wrong the first time but who cares.

 

Happy bunny.

 

Thanks Charlotte, y gracias Don Quijote

 

 

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