-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Notebooks Archive
- Re: Error 90B - Cooling Fan Problem
Create an account on the HP Community to personalize your profile and ask a question
11-13-2013 01:16 PM - edited 11-13-2013 01:17 PM
For the last day its said i have a Colling Fan error and it isnt working properly, whenever i try to get into my laptop
It says it will shut down in 15 second unless i press the enter Key and that may cause system damage or memory loss aswell as giving me a web adress to go to for further infromation
I pressed enter today so i could look on the web address, I found directions to turn of my computer and switch it back on, and when the error comes up again i should repeatedly press F2 till a type of infromation page comes up.
I turned off my computer and when i turned it back on everything was working fine..
I'm very confused and dont want to damage my computer
I signed up to this forum and found a useful answer and reply from 2012:
http://h30434.www3.hp.com/t5/Notebook-Hardware/Error-90B-Cooling-Fan-Problem/m-p/1547311#M73033
I followed HP - Harshit Peers information to put a paper clip in the grille and release compressed air out, he said it was to let loose the dust and if none came out i should contact someone.
Dust came out, which i'm assuming is a good sign?
everything is normal ad i can feel the air coming out from the grille
but i dont want to be damaging the computer without me knowing?
HELP ME PLEASE IM DESPERATE!!!
11-15-2013 02:13 PM - last edited on 04-20-2016 10:24 AM by OscarFuentes
Hello c0nfused_123. I understand you are experiencing the "system has detected that a cooling fan is not operating properly" error. This could be a results of faulty hardware, or a recent software implication. I would like you to follow the troubleshooting in this document: http://support.hp.com/us-en/document/c03620929
Although the title of the document is "System Fan (90b) error message on startup", the troubleshooting steps presented are relevant and effective. If these steps do not resolve the issue, I would like you to respond with the following information:
1. Your computer model number. For assistance in locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108
2. Your operating system.For assistance in locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
3. Have you installed any new hardware on this computer?
4. Have you installed any new software or drivers on this computer?
Please respond as soon as possible so I can assist you. I'm only here to help!
Mario
12-26-2013 12:45 PM - last edited on 12-26-2013 02:14 PM by KittyK
Hi there,
I have the same problem and would like immediate help, as am pretty pissed off about this and my "warranty" (if you dare call it that) expires soon.
Computer Info below,
HP Pavillion g7
Product Number: C3Q74UA#ABA
Serial Number : {Personal Information Removed}
Windows 8
I have thought about using compressed air but am not sure how too attempt this. Ive already used a vacumm cleaner too get some dust out but it didn't do much.
1.No i have not added any hardware
2.Yes i had sent it already and they indeed said they "fixed" the problem, well guess what, some month later, its still happening.
3.As you can see am not the only one with this problem, my advice is you discontinue your computers and return the money too every customer you've scammed, just an honest opinion.
Please respond as soon as possible,
HPsucks2013 (That indeed is my username and i dont regret it)
12-30-2013 08:16 PM
OK, tried hard reset, tried blowing dust out, tried BIOS update but I'm still getting the same error. No new hardware/software and the fan does not seem to be moving. I suspect a new fan is needed but I'm out of warrenty. Warrenty expired 11-2012 so you can see the laptop is older. I'm still in school and can't get a new one.
Suggestions? Since I'm in school I can't be w/o my laptop for very long so sending it to HP is prob a non-starter. Does HP have certified repair people anywhere?
04-08-2014 06:38 PM
Didn't find what you were looking for? Ask the community