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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

 If your system is covered under warranty and you provided the necessary information, they'd have only sent you the recovery disks exclusive to your system. 

HP Recommended

I have an HP G62- Windows 7 Home Prem OA 64 bit

serial No:00196-085-611-784

product key: YCF82-MQBQ8-BGXX6-TCB9D-6673J

 

During perform the recovery on my PC I get the following error: Recovery Manager could not restore your computer using the factory image. Please contact HP support Error code:OxeOef0003 

I need your advice, I can't use my PC in the time being.

HP Recommended

For the time being you can use a retail copy of the default operating system which you indicated as being, Microsoft Windows 7 Home Premium.  However note that drivers and or software that originally shipped with the notebook will not be present as they are exclusively licensed to HP for your HP notebook.  If you wish to obtain the default software titles, and restore your computer to original factory settings I strongly suggest you visit the support site and have it auto detect your notebook so you can in turn order a new set of recovery media.  Do not fear this as a resolution, since it is common for self made recovery discs to go bad.  I personally didn't think it would help, but after ordering an actual set of recovery discs I was very happy to see that it solved my problem.  If you should need further assistance, you can send me a private message.  Until next time, I hope my advice answers your concern.  For security reasons, I would also advise against revealing your operating system's product key or your product serial in an open forum. 

Order Recovery Discs for Windows 7, Vista, or XP

HP Recommended

I have the same problem and I have the recovery disks. They do not work I still have the error code. I do believe it has something to do with the MBR, and being EFI system instead of GPT. I think the virus I got destroyed the boot  partition.

 

Disk 0 Unallocated Total Size 2.0 GB / Free Space 2.0 GB

Disk 0 Partition 1 "I Drive" "Primary" 43.0 GB / 43 GB

Disk 0 Partition 2 "C drive" 3.0 GB / 3.0 GB

Didk 0 Unallocated 883.5GB / 883.5 GB

 

I have never seen this set-up before. I have been building PC since 1998.  I lost all my software tools and need free ones. Does anyone know of a place to get good software tools other than torrent sites?

HP Recommended

I had the same problem the recovery tasks would not work. I downloaded partition wizard at http://www.partitionwizard.com/free-partition-manager.html  I burned the iso to a cd; booted up with the CD; zeroed the hard drive partitions, then deleted the partitions. Reboot with the recovery disks and they work just fine.

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