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04-14-2017 08:17 AM
Hello @wmow1
Welcome to the HP Support forum. Thank you for posting.
This is application issue and not directly related to the operating system or to the computer itself as a hardware.
For better support options you may reach directly with the application (mail client) support team.
Could you clarify what application you use for emails ? How to do you reach the email server ? What is the email account you use ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
04-17-2017 05:21 AM
Hi IT_WinSec, thanks for the reply.
The email account I am trying to send emails from is my tiscali account, and i am using the default mail application in the pop up menu accessed via the windows icon in the bottom left hand corner of the screen. I get the error message when I refresh mails. Once refreshed the new emails appear and then the error message apears. I can then close the error message box and open and read the emails but when I try to reply it appears to send emails but nothing gets through to other end. I have tried sending to my other email accounts but nothing gets through.
I am sure this is a simple fix, but i am not tec savi so would appreciate any help.
Thanks again, wmow1
04-17-2017 12:16 PM - edited 04-17-2017 12:18 PM
Hi @wmow1
Thank you for the details. You are welcome !
I did a research on your issue and unfortunately, there was not a specific fix available. This is a problem with the Microsoft apps and a permission issue. Try what is suggested here by Microsoft employee >> https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-getting-error...
If the above does not help, I can suggest you:
- contact Microsoft support
- post in the Microsoft Answers forum for further tips about this problem
A workaround I can offer you is to use:
- the web version of your mail service provider > https://mail.tiscali.it/
- Use a different mail client - start using the reliable free opensource Mozilla Thunderbird (available in many different languages):
Info and review:
>> https://en.wikipedia.org/wiki/Mozilla_Thunderbird
>> https://www.youtube.com/watch?v=Vm9_wMA5vyg
Official website and free download:
>> https://www.mozilla.org/en-US/thunderbird/
>> https://www.mozilla.org/en-US/thunderbird/all/
Thunderbird supports auto-configuration but if doesn't work and manual config is needed, here are the Tiscali account settings:
>> http://assistenza.tiscali.it/tecnica/parametri/parametri_posta_ftp_newsgroup.php
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
