Experts please help with my battery issue on my HP laptop!

[sandytechy20]

@INFJash

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

• Please check with the known good battery if available.
• Test and calibrate the battery click here.
• Perform the power reset on the laptop. click here.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[INFJash]

Hi. I tried to test and calliberate the battery but it says there is not a battery installed. Just to reiterate, my battery is not removable. I am assuming it is saying this because some of the "solutions" that were given to me to try from HP support made it so that the technology on my laptop is now not able to recognize that I do have a battery inside that was working before I impletemented the "solutions".

Also did the power reset option and it did nothing.

[sandytechy20]

@INFJash

Thanks for the reply.

I appreciate your time and effort.

Please follow the steps in the below article and check if it helps.

http://hp.care/2bFnBTv

Let me know how it goes.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

[INFJash]

Hello, I tried to do what you suggested but there was no "power" option and I looked in each section and couldn't find anything relating to power or the AC adapter. Do you know why that is? What should I do now?

[sandytechy20]

@INFJash

Thanks for the reply.

I appreciate your time and effort.

It seems to be a hardware issue.

I request you to contact HP Phone Support for further assistance on this.

If you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.