Experts please help with my battery issue on my HP laptop!

[KNRK]

I believe this HP unit came with Windows 8/8.1 OS Image by default which is the OEM version

Is that correct ?

#HPExpertDay

Regards,

KNRK

I work for HP

[INFJash]

@KNRK I am not 100% sure which version my laptop came with, but I did update it to Windows 10 after having it. I am pretty sure it was Windows 8 before, but I am not 100% sure. Is there anyway that I can find out for sure (if it matters)?

[KNRK]

We do not have BIOS version compatible for Windows 10 OS Image for your HP unit

Could you please check the current BIOS version on your HP Unit for me ?

#HPExpertDay

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[INFJash]

As I have previously stated in this thread, my BIOS current update version/date is American Megatrends Inc. F.13, 2014-12-22. Thank you.

[KNRK]

Click this link to download and install the BIOS for your HP unit

http://support.hp.com/in-en/drivers/selfservice/hp-pavilion-13-a000-x360-convertible-pc/6936239/mode...

#HPExpertDay

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[INFJash]

I clicked on the link. It is the exact same page I was at before when I tried to update my BIOS. There is no BIOS option available to click on. I can send a screenshot if you'd like?

It automatically selected my operating system as Windows 10 (64-bit). Should I change it to something else?

[KNRK]

Click on the change button in the HP site

Ensure you select Windows 8.1 64  Bit OS Image

and then you should see the BIOS version which I talked about

Below is the screenshot:

Note: You can continue to install this BIOS version even though you are using Windows 10 OS Image

#HPExpertDay

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[INFJash]

Yes, I see it thank you. I will update it now. Should a notice a difference immediately after updating it?

[KNRK]

Ideally changes can be instant

Use your HP unit coulple of times and share your experience with us

If you dont see any changes, that could be a product limitation as well

Let me know how it goes

#HPExpertDay

If you are really satisfied with the support you received

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[INFJash]

@KNRK there has not been any changes so far. Everything is still not working as it should be, or at least at the handicapped state it was before I got help (which is way preferable compared to how it is now).

What do you mean by, "if you don't see any changes, that could be a product limitation as well"?

What can I do to fix my laptop? It should be working properly I don't understand why I have to deal with these issues and that no one can help me fix them.. 😞